staff tried to be nice but they didn't have much to work with. Room needed a new bed(it was sunk in on open side and the way it faced there was only 18 inchs between wall and side of bed. I had to lift the bed and put buffer in to stop the squeaking. The light above mirror in bathroom didn't work. The tub dripped and the hardware at door needed a new screw. Breakfast buffet was unimaginable, no selection or utensils...they need complete redo inside and out...they put dogs all over the floors instead of on the first...understaffed...