The hotel is a wonderful piece of your history and heritage, on arrival there was an excellent service on which we found out we had been upgraded to the superior room due to our wonderful daughters informing the hotel that it was your anniversary.We were thrilled,however on entry of the room it was certainly not in your opinion a superior the room needed a good lick of paint and there was rust marks all in the bottom of the bath, in fairness the room was fairly clean but by far not spotless!! We decided to use the spa soon after unpacking,on arrival to the spa reception the lady who was on duty also very helpful and we were impressed, the changing rooms which were of good quality too,the low music and the a**osphere was so relaxed we thought we were in for a lovely few hours and couldn't wait to use the facilities, right this is really where the let down begins the hot tub was leakwarm and the jets were also very worn and rusty there was also rust in the bottom of the tub but what was worst was the smell of drains coming from this area!!! Skip the sauna and steam rooms which are exactly like all the other reviews if the one is working the other isn't!!! We then went to use the main pool which was uncomfortably cold and that's being generous!! We were there less than 10 minutes totally unacceptable, this is most definitely letting the hotel down time and time again!! The visitors to the gym seems very popular with members however, right negative comments over although very honest and truthful.The food was absolutely spot on breakfast excellent and the meals we had on the Friday night was absolutely fantastic!! Every member of staff was professional and friendly, you really need to sort out the spa it is honestly letting you down xx