MainStay Suites Lancaster Dallas South

What a great place to stay; right off the interstate. Room was spacious with a king size bed, a 2 burner stove, fridge, microwave, and coffee maker. Glad I chose this place. Ms Harris greeted me with the warmest welcome; Ms Stacey had the breakfast well prepared, and Ms Baker was quite hospitable. My only complaint was that the WiFi was horrible… I couldn’t login to my apps until I got away from the property. Nevertheless I would definitely recommend this property!

I like that it was affordable

Liked the staff, they were friendly and helpful. The room was disappointing, the bathroom vanity lights did not work. The light did not work for one nightstand (I swapped the bulb from the wall lamp). The wall lamp did not have a shade. The water pressure for the bathroom sink was very low.

Nice

Stay was mid. Check-in was easy got to the room it was nice, we stayed in the king w/sofabed. The pool closed at 9pm which I saw on the website 10pm. I asked for extra sheets and blanket for the couch bed and the employee said that they don’t offer extra basically I needed to bring my own so I dont know why they offer a couch bed but don’t offer sheets and blankets to go with it. Breakfast was a joke coffee machine didn’t even work. Rooms does have small kitchen which is nice for extended stays. I’m up in the air on if I would stay here again.

The property looked nice upon arrival but mins after going in our room I noticed roaches in kitchen and bathroom area. The hallways and lobby of hotel were always 84-89 while it was 92-97 outside. The pool was disgusting which was unfortunate since it was so hot and one of reasons I picked the hotel. There were multiple teenage basketball teams staying there and they kept us up at all hours of night. Trash was piling out of all then trash cans on every floor all weekend which made it smell as well with has hot as hallways and lobby were.

Elevator not in working order, Internet down, Ice Machine on 2nd Floor not working, bags of garbage surrounding ice machine on 2nd and 3rd floor. Breakfast….. waffle machine not working, no orange juice. The hotel met my basic needs for the nice a clean room and a comfortable bed. Thank god the front desk clerk (Sun Nite 6/27) was able to get me the information I needed. Hotel has a great location if headed on I-20

Where do I even start? If you’re looking for a Covid friendly hotel STAY AWAY!! According to Choice hotels Covid precautions on their website, this place fails horribly! No staff was seen to be wearing a mask, NONE! Not once did we see anybody sanitizing anything! Now onto the room itself. Please keep in mind our room slept 4 and we had 4 in our stay (2 adults/2 kids). 1. Had to ring multiple times for toilet paper and didn’t receive any until almost 2200! We checked in at 1500! Excuse: They “ran out & having to go borrow some.” 2. 3 full size towels, 2 hand towel and 2 washcloths. Forget about asking for more to bathe everyone they’re “out.” 3. The floors are STICKY! After a shower, walked around the room for about an hour barefoot and had to wash my feet off before going to bed because they were black & filthy & just felt gross!! 4. You get a pick of either Highway side with noise & a parking lot party all night OR a pool view with loud inappropriate rap music blaring with a max pool occupancy being ignored & pushed to the extreme!! Needless to say the swim we had planned with 2 small very excited-to-go-swimming kiddos had to be nixed due to none other than SAFETY! 5. For the kitchen that’s supposed to accommodate 4 came with: 1 full size plate, 1 small plate, 1 bowl, 1 full size glass, 2 small juice glasses, 2 coffee cups NO paper towels, NO dish soap for either the sink or dishwasher, NO ice trays & ice maker made NO ice. Keep in mind if you ask for any of these things to accommodate 4 you’ll hear “we’re out.” The burners and backsplash were down right disgustingly filthy 6. The sofa was a joke! You sit down & fall in! 7. You get a whopping 2 USB charging ports so bring your cube OR be prepared to charge your electronics only in the bedroom. 8. Cleaning is done by the lick & prayer method. Again, not COVID friendly!!!! Pro’s? The breakfast charge Sissy is a diamond star asset to this establishment! What a beautiful cheerful soul to be greeted by in the morning She will make sure you have what you need to get up & running. That’s it. No other Pro. For $200, my expectations were reasonably higher than the barely Motel 6 experience we had. Will not stay here again while visiting my husband when he’s working in Dallas or recommend this as a quality, worth the $$$, place to enjoy some time away.

The service was terrible. I requested for a new mattress for the sofa bed and for housekeeping to clean the room and was denied and told to email the manager. I called choice hotels customer service