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This was a surprise trip for my husband's 50th birthday and we were travelling with my Son Esa aged 8. Once we got to our resort we were greeted and welcomed by Amine and the team. Amine was very welcoming and took us on a buggy around the resort to show us around and escort us to our room. Amine went out his way daily to stay in touch via WhatsApp and kept us updated about all the activities taking place daily. Our room was amazing and we had been upgraded to a beach pool villa:-). The bed was decorated and a welcome card/fruits were placed in our room. The boy's were so excited regarding the private pool. Our resort was amazing and had alot to offer. This resort in particular had a kids club hence why I chose this resort. Guest Relations were amazing and accommodating . Grace also from Guest Relations was very welcoming and came to see us. The restaurant /food was pretty good and had lots of choice. Esa being a child wanted his normal chips/burger or nuggets and was offered this separately which was great. All the restaurant staff was amazing especially Shafiq, Shauka and the team. They all went out of their way to make us feel comfortable and happy. Shafiq had his way of taking care of families and even bringing the yummy special desserts to our table. He would always accommodate us to the best table/view too. Shauka was the head operations manager for all the restaurants and I promise you he was always hands on and ready to serve you in whatever you wanted to eat. He would always go out his way for us especially for my son Esa. Even on the last morning we was leaving he made Esa his favourite waffles :-). Our last dinner was arranged privately by Mr Ejaz (Hotel manager) and Shauka so we can celebrate my husband's 50th. A beautiful table was set on the stilts restaurant with a cake and Shauka personally came to serve us with all the different foods we wanted to eat:-). Absolutely amazing he was. Esa really misses everyone especially Shauka. We had an amazing stay and experience at Villa Nautica. We have already said that we will surely be coming back again and recommending to our family/friends. Small comment regarding the ice cream served at meal times in the restaurant- it was not nice/very poor quality. It was like some powdered ice cream mixed.