Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza)

Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza) Reviews

Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza)

Building 3, Zhongtianjian Plaza, No.194 Xijin West Road, Qilihe District, Lanzhou, Gansu, ChinaView Hotel Details
Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza)
Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza)Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza)Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza)
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Orange Hotel (Lanzhou West Railway Station Zhongtianjian Plaza) Guest Reviews

4.7/5
Outstanding
1074 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1074)
Positive reviews(1057)
Reviews with photos/video(109)
Easy to get around(77)
Classy environment(76)
Delicious breakfast(74)
Friendly front desk staff(70)
Convenient for shopping(27)
Close to train station(17)
Perfect for business trips(16)
Nice toiletries(6)
Negative reviews(17)
Guest User
Superior Double Room
Stayed in Aug 2024
Couples
10 review
4.2/5
Very Good
Posted on Sep 19, 2024
It's not a normal hotel. It occupies two floors of a building complex shared with other owners/users where the entrances are complicated by the few lifts in the building. Hotel reception is on 2nd floor. Behind the hotel building is a wide pedestrian walkway, non accessible to cars filled with many local eateries, plus Burger King and Starbucks.There're also many game stalls and kiddy rides for family entertainment. The room is rather comfortable and clean, except the lights switches are confusing to use. Hotel is near to the Lanzhou West Railway Station and the taxi fare is RMB10.
Response from Property: Thank you very much for staying at our hotel and leaving your valuable comments and suggestions. We will continuously strive to improve our service quality and guest experience, looking forward to providing you with even more satisfactory service during your next stay. If you have any further questions or suggestions, please feel free to contact us. Wish you a happy life!
Anonymous User
Loft Suite
Stayed in Nov 2023
Family
6 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Great location within walking distance of the largest shopping mall in Lanzhou. Staff were extremely helpful and recommended for us to visit the Lanzhou Museum which we thoroughly enjoyed. Breakfast at the hotel is superb with a wide selection of Chinese cuisine and Western food. Hotel also provides cute kid-sized slippers and welcome drinks/snacks. Loft room is good for families, only drawback is the lower floor was colder and should have its own heater, and there should also be a setting to turn on all the room lights fully so the room is brighter.
Response from Property: Thank you for choosing our store. We are very honored to serve you. The hotel has prepared a variety of rooms with different layouts for different guests to choose from. I hope our sincere service will bring you a more pleasant experience. General Manager: Zhang Zihui
Guest User
Business Room (2 beds)
Stayed in Oct 2023
Solo travelers
1 review
3.2/5
Posted on Dec 7, 2023
Breakfast is good. Room lights can be voice controlled. Beds are clean. But design of the room: Look at the shower room transparent door facing the entrance- this is my first time seeing such design flop. And the other toilet which does not have water pipe to clean the floor- the housekeeper has to use the drinking flask to pour water on the floor. Plus the reception asked to write review on my behalf - dishonesty.
Response from Property: Dear guest, hello! Thank you for choosing our hotel. We are sorry for giving you a bad experience. If you are dissatisfied with any service, hygiene, environment or facilities during your stay, please feel free to report to the front desk. We will give you the most satisfactory treatment. Thank you for your stay and comments. I wish you a happy life! General Manager: Zhang Zihui
Tal A.
Business Room (2 beds)
Stayed in Sep 2023
Solo travelers
2 review
4.7/5
Amazing
Posted on Oct 15, 2023
Great location, close to the train station and to many restaurants. The room is comfortable and modern. Very cool lighting options in the room.
Response from Property: Dear guests! Thank you for your comments about our hotel, your affirmation is the biggest driving force for our work, clean environment, warm service, is our duty of work, we will continue to work hard and strive for better. All the staff of Zhongtianjian Plaza Hotel in Orange Lanzhou West Railway Station look forward to your next stay, and wish you good health, happiness and well-being! General Manager: Zhang Zihui
Guest User
Superior Double Room
Stayed in Mar 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Apr 14, 2024
Convenient transportation, lively surrounding, friendly service staff. Breakfast is also OK, both Chinese and Western. The sign at the front desk is a little unclear, it takes a while to find it for the first time
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your stay and review. The front desk of Xiaoju is on the second floor. There is a sign downstairs. If you can't find it, you can contact Xiaoju at any time. Xiaoju is happy to pick you up! Xiaoju is very happy to see you praise Xiaoju so much. You can encourage Xiaoju and give it a 5-star review next time. I look forward to your stay again!
Xiashang326
Guestroom - Double Occupancy (Double Bed)
Stayed in Mar 2024
Travel with friends
18 review
3.7/5
Posted on Apr 19, 2024
The room was nice, but it had a bit of an unpleasant smell. We later changed rooms, which were ok, but the quilt smelled of cigarettes.
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Response from Property: Dear guest, thank you for your stay and comments. Xiaoju is very sorry for giving you a bad stay experience. If you are not satisfied with the room, please feel free to let us know. We will solve it for you and change your room as soon as possible. I hope you will give Xiaoju a chance to correct it. I look forward to your next stay. I wish you a happy life!
GraceLJ
Double Room
Stayed in Feb 2024
Travel with friends
26 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The price/performance ratio of Orange is quite high, it is clean and includes breakfast, the location is good and the service is also very good.
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Response from Property: Dear guest, hello! I am really touched by your comments. They say our service is the most considerate, but now I find that your affirmation is N times warmer than that. Thank you for your generous praise, which will be our motivation to keep moving forward. Welcome to visit us next time. With comfortable and warm accommodation, rich and nutritious restaurants, and a meaningful trip home, Orange Lanzhou West Railway Station Hotel looks forward to meeting you every time. General Manager: Zhang Zihui
Yutuxuanxing🌙
Double Room
Stayed in Dec 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 22, 2024
The room is very clean, and the room on the second floor is also very quiet, not noisy. There are many food stalls behind the hotel. It is not far from Zhongshan Bridge (Yellow River Iron Bridge) and Lanzhou Old Street. It is also very convenient to get up early the next day to catch the high-speed rail and take a plane. It's great!
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Response from Property: Dear guests, hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly! General Manager: Zhang Zihui
Tangsengqibailongma
Business Room (2 beds)
Stayed in Mar 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Not bad, good environment
Original TextTranslated by Google
Response from Property: Life is about constantly meeting more beautiful things on the road. I am lucky to meet you among the crowd. Orange is willing to be your home on the road, where you can stop and drink tea and have a good sleep. Thank you for your affirmation. We will keep it up and keep working hard.....General Manager: Zhang Zihui
Guest User
Double Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 19, 2023
The room is clean and tidy, and the whole house is intelligently controlled, which is very convenient. Service: Very enthusiastic I will choose Orange Hotel again on my next business trip
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Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again! General Manager: Zhang Zihui
Guest User
Business Room (2 beds)
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Clean and good service. Very close to the high-speed rail station, about one kilometer, about ten to twenty minutes walk. There are all kinds of restaurants and supermarkets downstairs, everything is available, very convenient
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Response from Property: Thank you for your recognition of us. We are very encouraged to see your detailed comments. We will work hard to serve every guest and give you the most considerate service, so that you can stay at ease and sleep comfortably in the hotel. All the staff of Juzi are always on the road and look forward to your visit again. General Manager: Zhang Zihui
Guest User
Business Room (2 beds)
Stayed in Oct 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Service: The lady at the front desk checked me in. She felt very friendly and the service was very good. Environment: Overall, it is clean and convenient for shopping and eating around. Highly recommend Orange🍊
Original TextTranslated by Google
Response from Property: Thank you for your recognition of us. We are very encouraged to see your detailed comments. We will work hard to serve every guest and give you the most considerate service so that you can stay at ease and sleep comfortably in the hotel. All the staff of Orange Hotel are always on the road and look forward to your visit again.
Guest User
Business Room (2 beds)
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Very good, good attitude and good environment
Original TextTranslated by Google
Response from Property: Dear guests, hello! In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful services to every guest. Your satisfaction is our driving force. No matter how much we do, it is worth it. For laughter at every moment, let us wish each other the next meeting~ General Manager: Zhang Zihui
Guest User
Business Room (2 beds)
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on May 2, 2024
The location is very good, about 2 kilometers away from Lanzhou West Station. You can basically walk to the center of Lanzhou and Gansu Museum. Downstairs is a food court and a small night market. The kebabs and the capital are very good. The overall service is very considerate and patient to meet our needs, and it is very friendly to children. The most amazing thing is the hotel breakfast, which is rich in variety and tastes very good! Overall, I still recommend this place!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Orange Lanzhou West Railway Station Hotel and for your comments and recognition of the hotel. Your support is the driving force for our continuous progress. We will use our attentiveness in exchange for your comfort during your stay. We look forward to your every visit and wish you a healthy and happy life!
xurizfx
Business Room (2 beds)
Stayed in Feb 2024
Family
24 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Because the itinerary has been changing, I have canceled my reservations twice, and finally stayed in Lanzhou before leaving. The hotel is in an excellent location, very close to Lanzhou West Railway Station, and it only takes more than ten minutes by taxi. There are all kinds of food downstairs in the hotel. Whether you are entertaining guests or just having a simple meal, you can find a suitable restaurant. The hotel room facilities are all intelligent. You only need to call "Xiaodu Xiaodu" to solve all your needs. The bed is very comfortable and the breakfast is rich and varied. The most praiseworthy thing is the hotel's service. I was in a hurry to catch the train in the morning, and I didn't know that I forgot my clothes in the room. After the hotel staff found out, they took the initiative to call me and helped to send the express. Thank you very much!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Xiaoju is very grateful for your recognition of us. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our driving force. No matter how much we do, it is worth it for laughter at every moment. As long as the guests need Xiaoju, Xiaoju will definitely be there. Looking forward to your next stay! General Manager: Zhang Zihui