No.239 Xijin West Road, Qilihe District, Lanzhou, Gansu, ChinaView Hotel Details
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Lanzhou Puyue Hotel Guest Reviews
4.2/5
267 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(267)
Positive reviews(235)
Reviews with photos/video(45)
Awesome rooms(63)
Easy to get around(56)
Convenient location(56)
Close to metro(25)
Offers pick-up/drop-offs(18)
Great value for money(15)
Friendly front desk staff(5)
Perfect for business trips(3)
Negative reviews(32)
Guest User
Platinum Deluxe Double Bed Room (Warmth Premium + Secure Stay + Air Conditioning)
Stayed in juli 2024
Couples
1 review
2.2/5
Posted on 23 juli 2024
We booked and payed for a deluxe room and received a far smaller and inferior room. We questioned this and we’re told it was a deluxe room. This wasn’t true as we saw one across the corridor. The room was very small with shower over the toilet and floor very slippery. They did provide flip flops to try and alleviate this. All the bathroom fittings were rusty. The bed was atrocious with springs pushing into your body no matter how you tried to sleep. There is no security with open access straight off the street to elevators and then your room. The only thing that worked well was the aircon.
Response from Property: Hello, thank you for choosing to stay in our hotel. We will arrange the room you booked for the deluxe king-size bed. Because the bathroom floor is a bit slippery, we provide non-slip slippers in each room. Our beds are moderately hard and soft. If you want a particularly soft bed, you can book a five-star hotel. If you are so dissatisfied, you will not choose to stay for two more days. I wish you all the best.
Traveller99
Superior Standard Room
Stayed in maj 2024
Travel with friends
4 review
3.7/5
Posted on 24 juni 2024
Room is very small as the hotel is actually is an apartment unit converted into a hotel accommodation with 3 unit bedrooms.Good for solo, friends or couple travellers not recommended for famillies.Room is really really small.Only location wise is very good cos it's just next to the MRT station where you can take to the different shopping malls.
Response from Property: Hello, thank you for your evaluation at Boyue Hotel. First of all, the superior standard room is the room you booked, which is about 20 square meters. Our room is considered large in the same level of hotel, and the cost performance is very high. Next time, please book a business standard room of about 30 square meters. Please experience it. I wish you a safe journey.
Guest User
Premium Standard Room
Stayed in apr. 2024
Couples
12 review
5.0/5
Outstanding
Posted on 15 apr. 2024
*If you are going to Lanzhou …*
… this is the hotel to stay especially if you are an independent traveller!
Even before arrival we reached out to Li and she promptly promised to send a car to meet us upon arrival at Langzhouxi. The Tumendun metro station is right in front of the hotel. So is the bus stop which serves buses running to several Lanzhou attractions.
Aside from the obvious locational advantages the thing that strikes me most is the warmth and hospitality of the family running the place. Everyone from father, mother, 2 sons to DIL was eager to help with any questions that we might have. We couldn’t believe how patient they were in providing invaluable insights for the benefit of the tourist.
The room and bathroom were kept clean. Hot and cold water were readily available as well as a kettle.
We are grateful and would like to thank the whole family for treating us like family during our short stay here!
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Paul Adrian Jones
Premium Standard Room
Stayed in sep. 2023
Other
43 review
5.0/5
Outstanding
Posted on 25 sep. 2023
Decent location (close to the old street), basic rooms but the staff were very friendly and helpful.
Response from Property: Thank you very much for your five-star praise! We will do our best to provide you with a better experience.
HORIKOSHI
Superior Standard Room
Stayed in mars 2024
Solo travelers
14 review
3.7/5
Posted on 24 apr. 2024
It's close to 兰州西站 about 10 minutes by walk. OK
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Selected Double Room
Stayed in sep. 2023
Couples
22 review
4.0/5
Very Good
Posted on 15 sep. 2023
Only one metro station from the train station.
We didn't find it at first, because the GPS location is not correct. The hosts are friendly.
The room was a bit old and the bathroom small.
Good for one night.
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Selected Double Room
Stayed in sep. 2023
Couples
14 review
3.5/5
Posted on 19 sep. 2023
Not far from west train station. Simple room but clean. Nice value.
Response from Property: .感謝您選擇我們的酒店,我們會一如既往地努力工作,為您帶來更好的住宿體驗。
Guest User
Deluxe Queen Room
Stayed in okt. 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on 18 okt. 2024
It is very close to the high-speed rail station. The subway entrance is very convenient. It is also very close to Lanzhou Lan Street. There are many delicious foods in Lanzhou Old Street. I strongly recommend it and I will stay there next time👍👍👍
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Superior Standard Room
Stayed in aug. 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 5 aug. 2024
The hotel has convenient transportation, is close to the West Station, and has a clean and comfortable environment.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Premium Standard Room
Stayed in juli 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on 25 juli 2024
The boss's service is excellent, the environment is clean and nice, and it is close to the high-speed rail station. It is highly recommended.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in juli 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 23 juli 2024
The room is clean, the service is good, and it is close to the subway station.
Lanzhou West High-speed Railway Station special car pick-up service: free pick-up
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
GSHL
Deluxe Queen Room
Stayed in juni 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 27 juni 2024
The room is clean and tidy, the air conditioning is powerful, the boss is friendly and the pick-up service is very good. It is very convenient to eat around. There is a place to eat on the opposite sidewalk. Turn left and keep going. There are several food stalls. There are many people eating barbecue.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Bakushanren
Single Room
Stayed in juni 2024
Travel with friends
2 review
1.5/5
Posted on 17 juni 2024
The room has a strong smell, especially the bathroom is too small and dirty. The sheets are dirty. It is not safe, especially in a residential building.
Original TextTranslated by Google
Response from Property: The room smelled bad, you couldn't have not called me, we changed rooms one by one, it couldn't be dirty, first of all, you booked four rooms, one single room, one king-size bed, two standard rooms, you called me in advance to pick me up, I upgraded the single room you booked to a king-size bed for your convenience. We also communicated in advance, I said we have an apartment for you to live in directly, and you agreed, the next day you left 7 suitcases at our front desk at 7:30 in the morning and didn't come to pick them up until 5 pm, if it was so unsafe, why did you leave your luggage there?
LvluoRH
Deluxe Queen Room
Stayed in juni 2024
Other
17 review
4.0/5
Very Good
Posted on 13 juni 2024
The train arrived very late, and the boss on the train started calling to pick us up, and waited at the exit early. The pick-up was also the reason for choosing this hotel. The hotel is located in a residential building, and there are many restaurants across the street to choose from. There are subway and bus stations not far away, and the museum is 1 stop away, which is very convenient.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in aug. 2024
Business travelers
61 review
4.0/5
Very Good
Posted on 28 aug. 2024
The location is very good, right at the subway station entrance! It can only be considered a guesthouse! It's okay to stay for one night during the transfer! The room is on the second floor, along the road, very small, especially the bathroom! The air conditioner is on the windowsill, and it is very loud when it is turned on. If you don't turn on the air conditioner, open the window. The road is very noisy. I didn't sleep well all night!
Original TextTranslated by Google
Response from Property: 感謝你的入住,你訂的是高級大床樓層高一點,你説太高了要住底點沒辦法我把豪華的給你住,23個平方誰家招待所的房子這麼大,還湊合一晚太委屈你了,晚上十二點過了馬路上基本沒有車了怎麼會很吵呢,衹能説我們小賓館容不下你,記的以後出門訂五星級酒店,小酒店,小賓館千萬不要訂