358 Nguyễn Huệ, Phố Mới, Lao Cai, Lao Cai Province, VietnamView Hotel Details
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1 night
Diamond Hotel Guest Reviews
3.9/5
Good
17 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(17)
Positive reviews(15)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Classic Suite
Stayed in Aug 2024
Travel with friends
25 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Clean, spacious and well-maintained room
Conveniently located near Lao Cai Railway Station
Excellent value for money
CHAO CHI
Superior Double or Twin Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Location is very good. Just by the railway station(Lao Cai).
By Taxi, to the border (between China) is also very near.
Thanks for the service.
Hsu
Basic Double Room
Stayed in Mar 2024
Business travelers
6 review
1.5/5
Posted on Apr 21, 2024
Unbelievable and bad service !! Staff do not speak English.
During the check out, one of the staff going check the room and she came back with a used towel. She said the (old) towel is a bit dirty and the hotel charge us additional money because we have used towel !!!
Stephen
Basic Double Room
Stayed in Mar 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Everything is good except WiFi Signal too weak that always got cutoff.
Guest User
Superior Double or Twin Room
Stayed in Aug 2024
Solo travelers
41 review
4.5/5
Great
Posted on Nov 3, 2024
The location is good, the front desk can speak Chinese, which is very convenient for communication
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Anonymous User
Superior Double or Twin Room
Stayed in Nov 2024
Business travelers
59 review
3.7/5
Posted on Dec 2, 2024
It's just so-so. The price is OK. The facilities are a bit old.
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Bubiandelianpang
Basic Double Room
Stayed in Jan 2024
Travel with friends
8 review
3.5/5
Posted on Jan 7, 2024
Facilities: The facilities are relatively old and the standard is Samsung.
Hygiene: The sanitary environment and bedding are generally not very clean.
Environment: There seems to be a bar downstairs and the sound is too loud at night to make it difficult to sleep.
Service: The service is quite enthusiastic and the front desk can communicate in Chinese without any barriers.
The size of the double bed room I booked was really small. The hot water in the room was hot and cold. I felt that the price was a bit expensive and not very cost-effective.
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Response from Property: Hello, thank you very much for leaving us a comment. Your comments are very valuable for us to improve the quality of our services. We sincerely apologize for bringing you a bad stay experience. We will note all your comments about cleanliness and TV and hot water service and fix them immediately. We hope that we can welcome and serve you the next time you visit our hotel. You will definitely be satisfied. We have placed your name on the list of clients who need attention and provide you with good service. Thank you again and see you again Diamond Hotel Hotel Manager
Guest User
Superior Triple Room
Stayed in Jun 2024
Family
7 review
2.2/5
Posted on Jun 10, 2024
The hotel facilities and service quality are poor, and the sound system is too loud at night.
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Zhongguoduxingxia
Superior Triple Room with City View
Stayed in Oct 2023
Family
59 review
3.2/5
Posted on Oct 20, 2023
The hotel is located opposite the train/bus station. You can take the bus here when traveling to SAPA or Hanoi. There are no shopping malls or parks nearby, and the living facilities are insufficient. I chose this hotel because I had to take a bus to Hanoi the next morning. It is about 3 kilometers to the Red River Port. Fruits are cheap near the port. A coconut costs 25,000 VND. Other places in Lao Cai sell for 30,000 to 35,000 VND. The park in the main city of Lao Cai is beautiful and you can go shopping. There are many shops near the park. I bought a 6-inch pizza from the store, which was delicious.
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Nigulasixiaoyue
Superior Double or Twin Room
Stayed in Aug 2024
Solo travelers
11 review
3.5/5
Posted on Sep 12, 2024
It's an old hotel, and the facilities are indeed a bit old.
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Guest User
Basic Double Room
Stayed in Mar 2024
Solo travelers
14 review
4.5/5
Great
Posted on May 16, 2024
I stayed in this hotel twice while visiting Lao Cai city. Located near the train station and a 10-minute drive from the border with China. The rooms are small and yet quite comfortable. I recommend stopping if you need to travel early in the morning by train or bus to other cities in Vietnam.