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Breakfast

Original Sokos Hotel Lappee
4/518 Reviews

Original Sokos Hotel Lappee

Lappeenranta|0.78km from Dragoon Statue
We drove to this hotel in the evening and found a free parking spot just a minute’s drive away,But as we had a lot of luggage to carry, we decided to drive to the hotel entrance which was through their paid car park - one so tight, it was impossible to exit or enter the car without banging against the neighbouring car doors. We asked the lady at the reception if we can park outside but she informed us the only other options were to drive to the neighbouring mall’s paid parking or park 15 mins away. The latter option we knew was not true as we had just pulled up in a free spot outside. Nevertheless, we were too tired from our drive and decided to leave the car overnight at the hotels’s car park, hoping to find it scratch free next morning. Anyways, the receptionist then went on to check us in and “very helpfully” mentioned that breakfast was until 11:30am next morning. Both of us were pleasantly surprised and confirmed with her it was indeed available until 11:30am. Next morning , we went down for breakfast at 10:30am to be informed that the restaurant stops serving breakfast at 10am. We went to the reception to confirm this and they advised the same. There were 4 people that morning at the reception and only the lad remembered to apologise for the error. As we turned to leave, the 3 ladies started giggling and burst into full blown laughter even before we were out of earshot. I had to turn back and check if this was really happening and they were indeed laughing at us, and they were. At checkout, one of them asked us if we enjoyed our stay, apart from the breakfast incident. I did ask if the hotel was full since we were given the room furthest away from the lift (we couldn’t help but notice the distance with our 2 huge check-in bags and handbags), to which she responded there are rooms farther away on the next floor. I said I suppose those rooms are allotted when the hotel’s running on full capacity and left. To summarise why I considered the stay a bad experience, 1) wrong information was given about car park 2) unnecessary and incorrect information was given about breakfast (we normally get to breakfast at 9am) which makes me wonder if this was out of pure malice 3) unprofessional staff at the front desk generally who need to be given a refresher on customer service. We are thankful that we drove around Finland after this mishap to experience excellent customer service at all other hotels, otherwise we’d have left the country with a level of bitterness.

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Top rated hotels in Lappeenranta

Searching for hotels near Dragoon Statue? Compare room rates and reviews to find your ideal stay.
Scandic Patria
4.1/540 Reviews
The owner of the hotel in Lappenranta area is more generous and directly asked me to recognize all kinds of coffee snacks and help to book a car. The town is very cold
Original Sokos Hotel Lappee
4/518 Reviews
We drove to this hotel in the evening and found a free parking spot just a minute’s drive away,But as we had a lot of luggage to carry, we decided to drive to the hotel entrance which was through their paid car park - one so tight, it was impossible to exit or enter the car without banging against the neighbouring car doors. We asked the lady at the reception if we can park outside but she informed us the only other options were to drive to the neighbouring mall’s paid parking or park 15 mins away. The latter option we knew was not true as we had just pulled up in a free spot outside. Nevertheless, we were too tired from our drive and decided to leave the car overnight at the hotels’s car park, hoping to find it scratch free next morning. Anyways, the receptionist then went on to check us in and “very helpfully” mentioned that breakfast was until 11:30am next morning. Both of us were pleasantly surprised and confirmed with her it was indeed available until 11:30am. Next morning , we went down for breakfast at 10:30am to be informed that the restaurant stops serving breakfast at 10am. We went to the reception to confirm this and they advised the same. There were 4 people that morning at the reception and only the lad remembered to apologise for the error. As we turned to leave, the 3 ladies started giggling and burst into full blown laughter even before we were out of earshot. I had to turn back and check if this was really happening and they were indeed laughing at us, and they were. At checkout, one of them asked us if we enjoyed our stay, apart from the breakfast incident. I did ask if the hotel was full since we were given the room furthest away from the lift (we couldn’t help but notice the distance with our 2 huge check-in bags and handbags), to which she responded there are rooms farther away on the next floor. I said I suppose those rooms are allotted when the hotel’s running on full capacity and left. To summarise why I considered the stay a bad experience, 1) wrong information was given about car park 2) unnecessary and incorrect information was given about breakfast (we normally get to breakfast at 9am) which makes me wonder if this was out of pure malice 3) unprofessional staff at the front desk generally who need to be given a refresher on customer service. We are thankful that we drove around Finland after this mishap to experience excellent customer service at all other hotels, otherwise we’d have left the country with a level of bitterness.

Frequently Asked Questions

  • Which hotels near Dragoon Statue are the most popular?

    Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde are some of the most popular hotels.

  • Which hotels near Dragoon Statue are popular with budget travelers?

    Whether you're traveling for business or going on a vacation, Miekkala Majoitus is your best choice.

  • What's the average price of hotels near Dragoon Statue this weekend?

    According to Trip.com's data, the average price for a weekend night at hotels near Dragoon Statue in Lappeenranta is CAD 198. Prices fluctuate often; this rate is for reference only.

  • What hotels near Dragoon Statue offer breakfast?

    A delicious breakfast is a great way to kick start your day. If you want to stay at a hotel with breakfast near Dragoon Statue in Lappeenranta, consider Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde . Be sure to book these popular hotels in advance!

  • What's the average price per night of hotels near Dragoon Statue?

    According to Trip.com's data, the average price per night at hotels near Dragoon Statue in Lappeenranta is CAD 227. Prices fluctuate often; this rate is for reference only.

  • Which hotels near Dragoon Statue have free Wi-Fi?

    Whether you're traveling for business or leisure, Wi-Fi is an essential. Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde are all popular hotels that have free Wi-Fi.

  • Which hotels near Dragoon Statue have gyms?

    Since staying fit is important to a lot of guests, it's no surprise that gyms can be found in many hotels. Original Sokos Hotel Lappee,Scandic PatriaandHotelli Rakuuna are some popular hotels with gyms.

  • What are some accessible hotels near Dragoon Statue?

    Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde are popular accessible hotels.

  • What hotels near Dragoon Statue have non-smoking rooms?

    Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air. Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde are all popular hotels with non-smoking rooms.

  • Which popular hotels near Dragoon Statue have parking?

    If you're planning on driving to Dragoon Statue in Lappeenranta, why not stay at Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde ? These are all popular hotels with parking lots.

  • What hotels are recommended near Dragoon Statue?

    If you're having a hard time choosing a hotel, consider staying at Hotelli Rakuuna,Hotelli LahdeandScandic Patria , these hotels have great reviews. Be sure you book early!

  • Which popular hotels near Dragoon Statue have pools?

    Summer is a great season to take your kids or family on a trip to Dragoon Statue in Lappeenranta. Original Sokos Hotel LappeeandHotelli Lahde are some popular hotels with pools.

  • What popular hotels near Dragoon Statue have restaurants?

    If you like the idea of sampling local flavors while traveling, consider staying at Original Sokos Hotel Lappee,Scandic PatriaandHotelli Lahde . There are plenty of restaurants that serve local dishes near these hotels.