Arterra Hotel and Resort

I booked this hotel for 3 nights in March at the end of a months vacation vising family on *****s Island, we arrived and checked in around 10.45pm, as part of the checking I was handed a small piece of paper on which were shown opening times for various facilities. It gave the opening time for the restaurant and 6.00am – 5.00pm (More on this later) . I was a bit disappointed with the 5.00pm. my fiancé and I had booked the hotel in order to have a couple of days relaxing before our journey home, we knew that the hotel was out on a limb with nothing else nearby but we were happy with that we only wanted to hang around the hotel and chill out so our plans for this were in Jeopardy but hey-ho it is what it is ! I have to say the room was fabulous, I had booked the Deluxe King Room With Sea View, it was fantastic with a living room, bedroom, bathroom and additional separate WC. Unfortunately there were some electrical faults, there was a ceiling light in the bedroom which kept flashing every 30 seconds or so all night long despite being turned off ! . Then in the morning while having a shower there was and almighty bang and plumes of smoke from the electric water heater, at this point the fault on the light fitting disappeared so I can only surmise that there was a short between the two circuits. We reported the fault and it was agreed that we would move to a different but smaller room, they had offered to replace the water heater but I did not feel safe with the state of the electrics in the room so we packed up and moved. Now for breakfast – not much to be said. It was adequate that’s about all, at breakfast the lady who seemed to be in charge of the restaurant spoke to us asking how was our stay so far. We explained about the room issue but took the approach that it is what it is. I then mentioned my despair regarding the closing of the restaurant at 5.00pm at which point she informed me that as from that day they were on their new opening hours and the restaurant would be open until 9.30pm After breakfast we were heading back to our new room when we bumped into the two lovely girls from housekeeping who said they had now found us a comparable room to the original and were preparing it for us – thinks are starting to look up back in a fantastic room and decent opening hours for the restaurant – my euphoria is destined to be short lived. Having settled into our new room and the time just after twelve we headed down to the lobby/restaurant where I enjoyed a couple of pre lunch beers, I then asked for a menu to order some lunch and was informed that they were not serving lunch and the kitchen would open at 5.00 for dinner, I said to the server “and the restaurant is open until 9.30pm ? She said no from 5.00 until 8.00 . In desperation I bought a large packet of potato crisps to quell the pangs of hunger and ordered another beer. At this point we decided to return to our room for a siesta, eagerly anticipating the 5.00pm dinner – just to make sure I ap

The staff were very kind and patient to me, Treasha, who added a delightful and warm welcome as I entered the establishment. And the food was exquisite 👌 thanks to Dave, his suggestions were excellent as it was fit to my likings. I am looking forward to having more joyous experience in this hotel.

Pros: The room was spacious, comfortable, quiet and spotless, good facilities, scenic view of sunrise, very friendly and accommodating staff esp. May at the front desk. Cons: Quiet far from the City area. Difficult to get a grab/taxi, need to book from the front desk but with addt'l fee. If you want to relax, this is the place (since we're newly wed and this is the kind of place we want) But if you want to do more activities or plan to roam the city, this might not be the place for you. Breakfast is plated (missing the buffet), food choices still limited. Internet's not good though May was able to informed us prior to check in. Good thing I brought my Laptop with me, I connected it to the main Wi-Fi and enable the mobile hotspot app which provides us faster internet

Actually we were checking in here last October 2019. The hotel property is a mixed hotel and condo. The we're somewhat new. The staff were disorganized. Its like they don't know what to do. The pool were so dirty. The water is stagnat and the pump was not working. There was a lot of broken tiles under the poolI. And also I saw outsiders just coming in and use the pool. Lack of security. Verry poor services. All in all its. Ot well manage properly.

I loved everything about that one day staycation. Staff were friendly, food was great and we felt safe because they observed proper health protocols and there weren't a lot of guests at the time of our visit. Excellent customer experience!0

A great place to spend with family, your loved ones and also have an event here. Nice ambiance, relaxing, and far from the busy city. You’ll have a great time, and perfect view. The staffs here are so attentive, professional and nice. They are so accommodating and really treats each guest nicely. Even their sales team are so great, they helped us with all our requests to have a successful event. Customer service in this place is 100% great! Me and my family had a great time here, even decided to extend another night as we really loved our stay. We also had fun on the pool and inflatable pool, so clean and well maintained. More Blessings Arterra Family. Kudos! Keep it up!