Hotel Plaza Las Matas Reviews

I can't even remember such a terrible hotel and attitude towards customers. I booked a hotel through an aggregator with prepayment for 5 days, was taken in by the photos and 4 stars in the presentation, in reality everything turned out to be a dud and a deception, the hotel does not even pull 3 *! Some photos were not from this hotel at all, others were clearly taken at the opening 20 years ago. The rooms and corridors are dirty, everything is stained, a persistent smoky smell both in the room and in the hotel, outside the window all night hummed as it turned out a large power station and trains passed. The room was terribly cold, the air conditioner did not turn on for heating. Having stayed in the hotel until the morning, not really getting enough sleep, surprised also by the "wonderful" breakfast in wild frustration decided to move to another hotel, but at the reception I and the aggregator were denied a change in the booking and a refund of my funds. I still checked out of the hotel, I will return the money through the court.

nice hotel for onw night. there is a train croosing, but it is ok for us. nice stuff and nice location

Hotel is very old but close to the premium outlet mall. Secured parking was excluded. Air con was extremely noisy and it’s like a huge engine inside our room. The breakfast was blah but there was not many choices during the Euro Cup period.

Amazing Hotel, awesome breakfast and great staff.

Perfect

The air conditioning and the bedside lamp weren't working. Breakfast was quite limited. Disappointing for the price.

The hotel is a bit dated. For a 4-star hotel, the breakfast is very limited, with little variety in fruit and other items; for example, there's no salmon, and few pastries. The staff are the only saving grace.

Comfortable beds and a spacious room. There is no restaurant.

They changed my room because of the noise in the first one, and everything was great. Very comfortable, no noise even with the window open.

Regular location for using public transport due to Renfe improvement works

It is a bit far from Madrid but for us it is perfect and also having a garage solved the difficulty in the area to be able to park. Everything is fine.

I liked everything. Clean, comfortable, friendly. For the car, a great wide underground garage. Thank you)

It has large rooms that are comfortable to work in.

Great