The Westin Las Vegas Hotel & Spa

My family really enjoys vacationing, this hotel is not bad for a family vacation The place is comfortable, the location is also good, the hotel facilities are good too

Was surprised to see the Westin stole $400 from me on a bogus, unfounded smoking charge claim. Was not surprised to read reviews elsewhere informing I am not alone in this thievery from the Westin, Las Vegas. I don't even smoke. When I pressed the hotel they scapegoated "equipment". I don't truly believe equipment detected anything. Two things happened 1.) equipment did detect something and is therefore faulty. 2.) a housekeeper saw a bunch of prerolls legally purchased and NOT smoked, on a desk and decided to report us as smoking, making assumptions. Funny thing is I've been to hotels that were nicer with friends who did indeed smoke, and those hotels (which were often nicer) never had equipment detect anything. What I believe is that Breana Hair, their Guest Experience Liason, gave me the runaround and typical scapegoat answer to blame a non human, instead of doing the right thing. This takes the responsibility of any personnel and gives no right to the guest that was robbed. I have a suggestion. If the establishment believes someone is smoking, perhaps approach or call them so that the issue could be resolved in the moment, instead of burying a $400 fee in the middle of the bill and not even mentioning it. God knows how many thousands have been stolen over time from unsuspecting guests. I will not rest until I receive a refund. I do not take kindly to people stealing from me or being dishonest.

Guest hallways and rooms are poorly lit and in bad shape. Stained furniture. Holes in curtains. Significant rust stains in the shower. etc. Rooms facing the road get significant noise, especially from the stream of emergency vehicles driving through all night. Lobby is nice if not a mismatch of odd spaces. Electronic key doesn’t work in elevator, requiring me to wait in a long line to check-in. What’s the point of checking in on the app, then? Westin used to be a flagship brand. This place was such a disappointment.

The staff who helped with luggage is very nice and friendly.

Every aspect of my stay was excellent. I needed a different pillow and they accommodated. The beds are always the best. The Starbucks staff, store manager, check in. Lounge, room service were all excellent. I didn't come to Vegas to gamble or party so this hotel is quiet and peaceful.

As a Vegas local, I chose to stay at the Westin for my first staycation because of the non-******, non-smoking element and the central location in the center of the *****. I was not disappointed!!! My check in was easy and I was treated like a VIP. Despite being early, the front desk agent, Daniel, was so accommodating to the point where I felt like I was home. I was able to check my bags at the desk and was notified immediately when my room was ready. When I returned to the hotel, Daniel had just finished his shift but saw me. He took me to Troy, another desk agent, to check-in. Troy made sure my check-in was quick and easy and Daniel, despite having just finished his shift, made sure I got my bags and successfully checked-in. The professionalism, care, and attention to detail of these desk agents was above and beyond any expectation - 5+ stars! The room was beyond my expectations. The room was clean, stylish, and above the 4-star expectation. The heavenly bed and shower are not to be missed! A minor issue with the TV was solved promptly and efficiently by the on-call engineer Christian — much faster than most hotels I have visited around the world. Lastly, I had breakfast both mornings I was there. The hostess was fantastic - pleasant, professional, and prompt. I was quickly waited on and the coffee I ordered arrived quickly. Of note is the local support the Westin gives the Las Vegas community - serving locally roasted coffee from a popular local coffee shop. The vegetable omelet and prosciutto, asparagus, and eggs were both served quickly and delicious. I highly recommend taking the time to get breakfast at the hotel restaurant. You will not be disappointed. Without hesitation, I will definitely stay at Westin in the future and will recommend it to everyone who comes to visit Vegas. This is a hotel not to be missed!!! Bravo!!!

Clean modern spacious feel without the smoke and chaos of Vegas... like a sanctu-ary when you are ready to call it a day. 2 -3 blocks to either cecears or the sphere.