The day I made the reservation for two rooms, I requested two rooms in the back of the hotel, adjacent to each other. We had a German Shepherd that was staying with us and we didn’t want to be walking through the hotel with her. The representative said that they will try to accommodate that request. The day before I left to go to the hotel, I called and made the same request. When I arrived at the hotel, the clerk in the front had no idea what I was talking about when I referenced the request. Then she found the request on the computer. I asked her if there was a note with my request on sticky on the computer screen or laying around on the counter, so someone would know there was a request and that they could work on fulfilling before I arrived. She said no. I told her then why don’t you just tell customers that you don’t take requests, because you take no action to fulfill the requests. It does not make any sense, to receive a request and not act on that request in any manner until the customer arrives at the front desk.