Residence Inn Hotels in Laval

Before I start my review of this hotel I want to state that most of the conversations I had with staff members where done in French as I am a francophone from Montreal. We stayed at the Quality Inn Laval for 4 nights in January. We were in Montreal for a funeral. When we arrived the gentleman at the desk was very nice and quick in getting us registered. We requested a couple of extra large towels as there was only 2 of them. He was very kind and delivered them to our room very fast. That is where the good ended. Our rooms carpet was not laying flat and could potentially cause a person to trip on it, we also had to most uncomfortable couch I ever sat on. ( pull out couch). That was the only place for us to sit other then a business chair that was beside the desk. My husband was not feeling very well on our first full day, so he put the do not disturb sign on the door while he slept, we did not expect our room to be cleaned or made up and that was fine. The next day I told a chambermaid that we would be leaving for the day and if she could do the room, she replied that it had nothing to do with her. I really thought she would let our chambermaid know that we where gone out. When we came back to the hotel around 6 pm, we entered our room to find that nothing had been done, he/she had not even taken the garbage out of our room. I went to the front desk and told the gentlemen; the same one that was there when we arrived 2 days earlier; all he said is I will leave a message. What good is that going to do for us. We want someone to come and get the garbage. When we signed our on our last day, I again complained to the another gentlemen at the desk and told them about our unpleasant experience and expected a discount for our problems, we where told he could not do anything but told us to call the manager the next day, I told him that I expected the manager to call me the next day. My husband told him that we would write a very negative review and was told ”whatever”. We have stayed at many Choice hotels and have never been treated so poorly by staff members. We stay at the Quality Inn Dorval all the time and really enjoy that hotel, we will never stay or recommend the Quality Laval. To this day we have not received a phone call from the manager.