Hampton Inn & Suites Lawton

I suffered a severe injury and had to undergo surgery. The army waived my duty because of the challenges of traveling soon after surgery, but this hotel refused to cancel the reservation. As a result, I was forced to fly two days after surgery simply because of their pigheadedness. The flight was as miserable as you could expect, and I had to drive from Oklahoma City with only one arm. When I arrived, I was exhausted and virtually overcome with pain; I couldn't take any pain meds due to needing to drive. The front desk clerk tried to stiff me with another $25 bill for an early check-in fee. I refused, and waited an hour before checking in. The place had stains on the carpet and hair on the bathroom floor. When the army says you don't need to perform duty but you're forced to anyway because of a hotel manager, that manager is not fit to lead a latrine detail. I travel to Fort Sill at least once a month, but I'll never stay at this place again.

Unfortunately, the lights fixtures were falling off, the USV port NOT working, room was never pick up during my stay.

Nice!

Showed up and they did not have the correct rooms for us. We were supposed to have double beds because we had 4 people in the room. The front desk worker instead of apologizing told me that there was a pullout bed and there is no difference. The pullout was horrible and not big enough for two people. They also gave us smoking rooms instead of non Smoking rooms for some of our rooms. The front desk workers were also rude. Would not recommend.

This was the worst Hampton room i ever stayed in. The carpets had not been vacuumed and there were numerous spots on the floor some large some small it was necessary to put towels along the floor because it was so dirty and then the Linens were very dingy. The matress was old and not comfortable. I was extremely put out. I asked to speak to the general manager.

This place was absolutely disgusting and a disgrace to the Hilton name. It was filthy and the service desk employee (Tabby) was the absolute rudest, unprofessional and uncaring employee of Hilton we have ever encountered. The sheets had yellow stains, the mattress had yellow stains and Blood stains. No cold water!! The ADA room we requested because I am disabled was unsafe especially in the bathroom where water sprayed EVERYWHERE while I showered. We had to lay several towels down to make it safe so I would not slip and fall. The room reeked of cigarette smoke even though we requested non-smoking room. When my husband notified the front desk she informed him there was nothing she could do. There was no maintenance on site and no manager on site. She did offer to request the maintenance person to come to the hotel but it was already 8:30 at night and we had been traveling since 4 am. We finally decided to take matters into our own hands and call the 800 number for Hilton. They transferred us to another property near by for free. Many praises to the Hilton customer service representative Tony who handled everything for us. The Hilton Garden Inn down the street was gorgeous, clean and welcoming. Stay there. Funny thing when we checked in a maintenance guy was at the front desk talking to the front desk employee. They had a guy onsite at 9:45 at night. They said they would take care of us and to enjoy our night. They apologized for the other hotel which we NEVER got from them. As we were leaving our hotel the next morning a housekeeper told us to have a wonderful day and God Blessed us. Such a huge difference in the hotels. The Hampton Inn actually told us when we were leaving that if my husband had gone to the desk to complain one more time she was going to have him removed from the property. We told her we were going to request corporate to pull the video footage to prove how rude and unprofessional she was not my husband. So if you stay here don’t complain about how disgusting it is because you can potentially be removed seem the property. Again Kudos to Hilton customer service for getting us out of that place. I wish I would have taken pictures of the bathroom.

Location was good. Needs updating. Refrigerator and microwave are not standard amenities. I have a toddler and needed to get a cooler to keep his milk and snacks.

It was just okay.