Hotel Casa Punta Coco & Beach Club - Adults Only

Casa Punta Coco was a highlight of our trip. It is located right on the most beautiful stretch of beach that we saw on the island and offers a boutique experience. We stayed in one of the rooms on the top floor, and it was stunning. Gorgeous views of the water and breath-taking sunsets. The staff was all very friendly and helpful. One pleasant surprise was how incredible the food and drinks are. We ate dinner here every night because it was so good. The chef changes the menu every night and gives you two options. Everything we had was spectacular! It’s about a 20 minute walk along the beach to the town, but we quickly learned that we were on the best part of the island and going to town wasn’t necessary- maybe just for a change in scenery. I cannot say enough good things about Casa Punta Coco.

This was a beautiful place, nice and quiet. My only complaint was my daughter and I felt like we didn't fit in, because we didn't have the fancy clothes and were treated like we didn't seem to have as much money, we felt like we were beneath the other guests. I have never felt this way anywhere we have stayed from luxury to basic places. She offered the other guests discounts when they left but apparently felt we didn't tip enough or I guess fit their mold of who they wanted on the property so were not given the same appreciation. Felt like a Julia Roberts moment from Pretty woman. The front desk gal was nice but I felt as if we were bothering her when we asked questions, didn't know there was another person on-site to ask? It is too bad we would have gone back but not with how we felt afterward. The cleaning staff and chef are great.

DAY 1 I booked transportation from the Cacun with the hotel many months before the arrival. I emailed them many times to confirm and they would rarely get back to me. When they did respond they would just ask for my flight info again. over and over again. I kept giving it to them and would ask who/what I am supposed to look for when I arrive to the airport. They never gave me the details. So of course when I landed in Cancun, there was no one there to pick us up. We called the hotel several times and when they finally answered they kept me on hold for almost an hour telling me that there is somewhere there but would never give me details. They kept saying to look for a man in a black shirt. It got to the point where we saw a taxi man (in a blue shirt) answer a call and write my name on a piece of scrap paper and pretend he was there the whole time. We witnessed the entire lie. When I asked the hotel manager, Shamara, about this, she lied to me again and said that the driver was always there and never once apologized to me. Upon check in, our room was full of termites. We messaged the manager about this and she said “yes. this is a common problem in this room” and she sent an employee up with Raid to spray. This was late at night and we were about to sleep so I asked to not spray right now and I will do it in the morning before we leave the room for the day due to the poison.