Guest User
February 29, 2024
The place is beautiful, the aesthetics very beautiful and the cuisine & wines remarkable. On the other hand, the level of service is very far from the expected and claimed quality standards. We and many other customers have continued to complain about the non qualification of staff and total lack of management. The staff, however, are kind and friendly, spending their time apologizing for their incompetence: sorry, we forgot to clean your room, clear the breakfast tables, serve the bread, clean thoroughly, serve something with the aperitif, not welcoming you, not answering the phone etc... It's terrible with a level rather worthy of a two star The fault clearly lies with the totally absent management (it seems that on Sundays it doesn't there is even no one) who recruits poorly and who does not even train on the ground to make progress Dramatic and hotel to absolutely avoid if you have a little requirement and expectation at this level as one might think for this kind of hotel that claims to be high-end
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