Guest User
November 12, 2023
Wishing to spend a weekend in Le Puy (2 hours from home) for my wife's birthday, I reserved 2 rooms for 3 people on 10/10 through Booking in this establishment for the night from 11/11 to 12/11. My reservation was confirmed immediately and I did not receive any further emails until 08/11, when I was asked to pay the price of the rooms online. I then received a new confirmation email. On 11/11 (the same day), I received an email from Booking informing me of a price error, the cancellation of my reservation and a new proposal 5 times more expensive!!! Very unhappy, I immediately went to the hotel where a very unpleasant, very bad manners receptionist, constantly sneering, kept telling me that it was Booking's fault and that my reservation had been canceled since the 10th. /10!!! At my incessant request, he called his director after several minutes and he never offered me any commercial gesture for these inconveniences.
Original TextTranslation provided by Google