Guest User
February 11, 2024
Not a great stay at all. I stay a lot in Hilton hotels but this one should not be part of Hilton at all. I had to wait 15 minutes for the night auditor to come from the back, I had to even call the hotel when I was at the front desk for him to come and pick up the phone so he could notice I was there. No apologies or anything like that, he just laughed it off and did not care. I went up to the room and the AC was not working and again no apologies or anything, and was moved to another room when I requested it. Finally, the ac in the other room did worked but that room was not impressive at all, curtains were torn and when taking a shower the water would get to the floor. I will never stay there again when going to Virginia for work. Customer service from the Night Auditor on 2/9 and the morning person on 2/10 left a lot to desire. It’s disappointing from a Hilton Hotel and for a member of Hilton specially.