Fletcher Hotel-Restaurant Leidschendam – Den Haag

It’s 03.10am on Thursday 30th May and instead of being asleep I am wide awake and writing this review. The ongoing loud music and noise from the adjacent Westfield Shopping Mall and, the earlier noise from people using the car park below as a social meeting place and race track, has meant that I have been unable to get any sleep. The windows in the room do nothing to insulate you from the outside noise. It’s a shame as the room itself is nice and the food from the hotel restaurant was very good when I had dinner earlier. If you are in the area on business and looking for somewhere to get a decent nights rest then this is not the hotel for you.

Hotel was good, with free parking. The location is good. There are steps to get your suitcase into reception, although there is a wheelchair lift that could be used, it's not readily available. The breakfast had articles missing on both days. On the second visit there was no scrambled egg left or pancakes at 9.05. I did ask for more. Pancakes arrived but no scrambled egg. I would have have preferred to have been told that there wouldn't be any more scrambled egg, I waited for more but none arrived. Restaurant in the evening was a bit hit and miss also. There are plenty of places to eat in the area, so it's not a problem. The restaurant has lovely views. I would still stay again as The room was good and the restaurant wasn't terrible, just needs to be improved.

As other reviews mention, customer service isn’t the greatest. The biggest problem is the lack of soundproofing in the rooms. The guest staying diagonally above us decided it was appropriate to play an instrument in their room at 9:30pm. Then just before midnight we were woken up to shouting and banging saying “Can you let me in” We thought this was the hotel trying to get into the room of a guest who had locked their door. The shouting then turned to “I’m in 310, can you get help” I went to reception to report this, and I caught some other guests who were tired of the noise and decided to leave, we didn’t have that option gone midnight. I went up to the floor with the staff, incase it was a medical incident and they needed assistance. Turns out the guest had just locked themselves out on the balcony smoking. We reported the disruption at check out in the morning. The room could do with some more thorough cleaning and maintenance. There was a storm so it was very windy. There was a broken vent in the window which made the room cold. The air con was locked to cold only, obviously other guests were cold too as it was set to 30c, but as it was set to cold it just made the room colder. There were also rubber bands and a previous guests hair tie on the floor. Hotel is in a really great location, seconds away from a really great Mall with lots of dining options. The bed was very comfortable, just wish we had more rest.

hotel was very good for business trips and short tourist visits rooms, cleanliness, small gestures etc all seemed fine i can only add, it would be nice if rhey have hotel slippers in the rooms and the bath towels could be a bit bigger maybe but ün general, top option for the money you pay