Fletcher Hotel-Restaurant Leidschendam – Den Haag

As other reviews mention, customer service isn’t the greatest. The biggest problem is the lack of soundproofing in the rooms. The guest staying diagonally above us decided it was appropriate to play an instrument in their room at 9:30pm. Then just before midnight we were woken up to shouting and banging saying “Can you let me in” We thought this was the hotel trying to get into the room of a guest who had locked their door. The shouting then turned to “I’m in 310, can you get help” I went to reception to report this, and I caught some other guests who were tired of the noise and decided to leave, we didn’t have that option gone midnight. I went up to the floor with the staff, incase it was a medical incident and they needed assistance. Turns out the guest had just locked themselves out on the balcony smoking. We reported the disruption at check out in the morning. The room could do with some more thorough cleaning and maintenance. There was a storm so it was very windy. There was a broken vent in the window which made the room cold. The air con was locked to cold only, obviously other guests were cold too as it was set to 30c, but as it was set to cold it just made the room colder. There were also rubber bands and a previous guests hair tie on the floor. Hotel is in a really great location, seconds away from a really great Mall with lots of dining options. The bed was very comfortable, just wish we had more rest.

hotel was very good for business trips and short tourist visits rooms, cleanliness, small gestures etc all seemed fine i can only add, it would be nice if rhey have hotel slippers in the rooms and the bath towels could be a bit bigger maybe but ün general, top option for the money you pay

my hotel room was on the 4th floor ..and my sleep the first night there ..was disturbed by the air conditioning unit & its fans on the roof ..i complained to reception and was told by them that it was due to the storm ..and that ALL guests on my floor had complained of same ...the rest of the week ..was fine ..the restaurant ONLY had the menu in dutch ( bad move ) ..as i would have eaten there more often IF i could read the menu ..dined there with dutch friends so they helped translate ..fab shopping centre next door & food court & restaurants !..thank god !..it made up for everything else !...lovely housekeeping staff ( i left some goodies for them when i left & a thank u note )