HYPERION Hotel Leipzig
Latest booking 8 hrs ago
Due to a cancelled flixbus, we arrived at the Hyperion Hotel at 1 am dead tired to leave the next morning early. The checking in process was sluggish and the hospitality of the guy that helped us was not so kind. Finally we got the room but Immediately after we arrived in the room we got a message from flixbus that the bus would leave in 10 minutes. We immediately rushed back downstairs and the receptionist who had checked us in 10 minutes earlier. He assured us that no money would be deducted and he would send me a confirmation via e-mail - which I did not receive. Now, almost a month later, I see that the amount has been debited anyway. Since I thought there should be a mistake, I e-mailed for clarification. After several calls and emails I finally I got someone on the phone telling me that the bed was ”used” and they could therefore not resale the room that night. This simply is a lie, there was no time at all to use the bed. After several attempts to get in contact now the manager offered us a 50% refund. What a sad policy, where I should pay for the false promises of this hotel. This kind of business is ruining a nice city like Leipzig. Making profits on the backs of poor students, if that is really your business idea then you deserve to get an honest review: I would not recommend this hotel to anyone.
Very Good
9 Reviews