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Dear Top Management Savoy Hofman Hotel, This is my first time trying your hotel, you claim as 4 star hotel but feels like staying at a Melati Hotel or guesthouse (non star hotel), why? 1. @front desk/ receptionist 2.00pm I came but they only check my booking but the room was not ready and I was asked to wait without a clear estimate of how long and they would call me back or not, then 30 minutes later many guests arrived and they were able to make a transaction and get a room, I who had arrived first, took the initiative to ask again and finally I was able to check in (imagine if I just waited/passive mode) 2. @Room (deluxe twin) room without a view from the window, cheap price for 29-31 Dec 2023, only for Rp 3 Million, but the room was not clean and the extra bed had not been prepared even though the front officer said it had been prepared, but they apologized there was an error in their internal coordination, no problem. However, the furniture table looks slanted and will fall off! this could be dangerous for my 3 year old child, I reported it and it was finally fixed even though I had to wait until 4 pm. Is there any procedure for check the room first before given to the customer? Are there no safety procedures from the hotel, because it could be dangerous especially for kids. I’m glad only stay for 2night in here and continue our vacation in Masion Pine Hotel “Real” 5 star hotel which i have visited 2 times this year & never disappoints. For Management Savoy Hotel, If you claim as a 4star hotel so there alot work to do to be improve immediately! -A-

first time staying with family recommended because the room is clean. the food is delicious, the staff service is also very fast and helpful. If I go to Bandung, I will visit here again. It's not too far to the culinary location. It's just a hassle for elderly people who have to go to the 2nd and 3rd floors because there is no lift, only stairs.

I like the room, clean and all white...only the toilet is a little less clean, apart from that it really makes me feel at home

I checked the gools reviews and I thought this has a better review than the one I searched before. But honestly I didn't like the rooms. The tables where dirty. It looked like a lot of people finished their cigarettes on the table. The trash can also had an awful smell in a non smoking room. But it was quiet to sleep wasn't so bad.