Holiday Inn Express LETHBRIDGE SOUTHEAST by IHG

This location made me feel like I was a thief. The cleaning cart and housekeeper were in front of our room, I asked for body wash and 4 coffee pods, {my husband was in the shower so they could not come in and refill the refillable bottles that are bolted onto the shower wall} 5 minutes later I get a call from front desk {Rachel} accusing I took something from the cart. (would have been nice if they asked if I needed anything or hows your stay instead of accusing} This hotel should be ashamed of themselves to treat a customer like this over a $5.00 bottle of body wash. I am a long time traveler and we were just on a month long trip, we stayed at many other IHG hotels and I was out of shampoo {these bottles are hard to tell if there is enough product inside) they gave me a bottle of shampoo and told me to keep it for our travels. No chance at this Lethbridge location. I also noticed a person monitoring the included continental breakfast area (Im guilty I took 4 slices of partially cooked bacon with my cold egg bites;} as many times as I have stayed here at this location in Lethbridge there has never been monitoring at breakfast in fact previous breakfast attendents couldnt do enough for you to make sure you were happy and well fed. Please tell me management that you are not going to limit food quantites also {A chart posted of the amounts you are allowed in your included breakfast.??????} I must say as a IHG member this location should be ashamed of how any traveler is treated IHG member or not.

Great staff. Great Breakfast, extremely clean, like new. Would not recommend the Brickstone restaurant in the parking lot

The hotel staff were amazing and friendly. I was impressed with the cleanliness of the room and the amenities provided. I also enjoyed the complimentary breakfast. I will definitely stay here again on my next business trip.

Clean room the hotel itself is clean. Staff are wonderful they treat you like a family especially Debbie at the front desk she awesome

Great staff and accommodations. we had a kids hockey team and they were wonderful in supporting our added needs for booking group room and lots of waterslide use!

The staff at this location were amazing. So friendly and courteous. The room was very clean, and the bed was really comfortable. The breakfast was cold, but we did come down late. We will be staying here on future visits.

The entire hotel is well cared for . Staff in all areas were exceptional. Helpful for all requests. Friendly and courteous at all times . Definitely recommend hotel and will stay again!

Overall Clean, clean, clean from outside to inside . Room was wonderful with all the extras .Super friendly staff . The complimentary breakfast was great with lots of choices. Great location. Also a shout out to the brickstone kitchen and tap just steps away is fantastic . The food, drinks and staff was 5 star. I would highly recommend.

Clean hotel, comfy beds, incredible breakfast, lovely staff. Love this place!