Hôtel Mercure Paris Levallois-Perret

The room is very good, clean and hygienic, with first-class facilities. The front desk service is good, professional and friendly. The lobby design is very special. The hotel is in a great location, in a very safe and quiet community, not far from the subway station.

Very warm welcome whether for departure or arrival. Special attention for customers during the popular Easter weekend. Comfortable, clean and well located hotel and room. Breakfast with a wide choice and plentiful.

As a regular customer of your quality hotel, I have always appreciated your attention to detail and the quality of your services. However, during my most recent stay, I was greatly disappointed by an incident that significantly affected my experience. First, the fire alarm went off unexpectedly at a fairly early hour, disrupting my sleep and that of other guests. Not only was this very disruptive, but it also caused confusion and concern among the hotel occupants. As a loyal customer, I expected such situations to be handled more efficiently and discreetly. Additionally, when I expressed my disappoin**ent at the front desk and requested a goodwill gesture due to this disruption, I was informed that the alarm had been triggered by another guest taking an excessively long shower. While I understand the need to follow safety regulations, I do not think this should excuse the inconvenience caused to all hotel guests. As a loyal customer, I was disappointed to find that my legitimate request for a goodwill gesture was rejected without consideration for my experience as a customer. I strongly encourage you to review your incident procedures and consider the impact on customer experience when handling such situations in the future.

We were very happy with our stay at the Mercure Levallois. The staff were lovely and very attentive, the rooms were comfortable. It was perfect for our stay in Paris, we recommend! Thanks again for the great service!

Excellent stay, very comfortable bed (I still dream about it at night), quiet structure, spacious and clean room. Everything extremely perfect!