I booked this hotel an hour away from where I was working because the previous hotel was overbooked and canceled my reservation. I called and confirmed my reservation and let them know I was working and would be late and he said "no problem". My 77 year old diabetic father and I got there. Stood at the counter for 15 minutes. Finally someone showed up to tell me they overbooked and I didn't have a room. We ended up driving 4 hours home after working a 14 hour day. Thank you so much for the hospitality....