Mercure Thame Lambert Hotel

Good Hotel Good service Good rooms

Room 6 , Bathroom; It has a non-working, hanging out of the wall, towel rail that we didn't dare touch in case it fell out completely, the room was REALLY cold - but it had a freestanding, plug in radiator placed in there ! there is, of course, no socket within the bathroom the nearest was the other side of the bedroom, so a totally pointless exercise. The pale, non blackout blind in there allowed the spotlights to flood in (it also probably gives no privacy when using the loo which is right in front of the window) having to close the door re the floodlights meant it stayed very cold . Loo roll holders fixings loose, magnifying mirror unadjustable . Large area of old repair by the door undecorated. Bedroom: Used water glass complete with tablet sediment bottom & up side left as "clean", tray dirty with soiled coasters. New carpet - however the door now has a 2 finger+ gap all the way under it, "rising butt hinges" anyone ?? this gap allowed all the corridor noise & the regular loud slamming of a staff door to disturb us till 11.30pm ish as well as the draught. Very large water stain on ceiling, traffic noise not much reduced by (I had to check it was in fact double ) the glazing - an improvement of both windows wouldn't go amiss. Housekeeping admitted most of the above has been mentioned before with them "passing to management " the feedback /complaints - so why did we still get 2nd rate accommodation for our £163 - a good breakfast/ friendly staff only plus points.

Bit of an odd creaky place. Room is very dated and bathroom was freezing. Quite pricey for what you got.

Recently returned from this hotel and had a great weekend. We had dinner at the hotel (which was supplemented in a deal) and this was lovely food and a varied menu. The breakfast was also great. The room was basic but it was clean and the bed was very comfortable. What made our stay was a lovely gentleman on reception named Admiral he was welcoming and friendly he also went above and beyond and was very knowledgeable. He really is an asset to the hotel.

Stayed one night. Chose this hotel for its convenient location, between Oxford and Windsor. Reasonably priced so didn’t expect luxury. Basic rooms and acceptable food options. Rooms could have had heating on prior to our arrival, but warmed up quickly once adjusted.

Our family in sussex and birmingham met in oxford which is basically half way for a family get together before Christmas around 20 people altogether to exchange Christmas presents, etc. i found this hotel and spoke to a lovely chap called Admiral, he was so helpful and arranged everything beautifully. We arrived to find we had a room of our own with all the table decorated for Christmas. The food was lovely, tea and coffee were laid on, mulled wine and all the staff couldn’t do enough for us , we had a great time and all agreed that from now this will be our regular meeting place !! thankyou all , can’t praise you enough and once again thanks to Admiral for completely sorting everything, see you soon

Great hotel Good rooms Good service Friendly atmosphere

Ok hotel but staff were not interested and seemed to spend more time outside smoking than helping guests. Breakfast looked good but wasn't great felt like it had been under the heat lamps far too long. Glad it was only an overnight stay and I wasnt there for a longer period.

Lovely hotel service great food was excellent hotel staff very friendly