Holiday Inn Express & Suites Lexington

Holiday Inn Express & Suites Lexington Reviews

Holiday Inn Express & Suites Lexington

325 W Main St, Lexington, United StatesView Hotel Details
Holiday Inn Express & Suites Lexington
Holiday Inn Express & Suites LexingtonHoliday Inn Express & Suites LexingtonHoliday Inn Express & Suites Lexington
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Holiday Inn Express & Suites Lexington Guest Reviews

4.5/5
Great
35 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All Reviews(35)
Positive reviews(31)
Reviews with photos/video(1)
Negative reviews(4)
Guest User
Stayed in Apr 2024
Couples
0 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Asked ourselves here for 5 days at the Masters and it worked very well. Clean and tidy although very basic - it gave us all we needed for a comfortable stay. Good restaurant options nearby you can walk to, plenty of parking at rear of hotel, will be back if in area.
Guest User
Stayed in Mar 2024
Other
0 review
2.0/5
Posted on Mar 24, 2024
Not Holiday Inn anymore, called Lexigton Inn and Suites. Currently being refurbished, pool was closed. 1 night stay for business. Very little choice at breakfast. Terrible old style rooms with bad smell. Quiet place however, just behind main road.
Barbara Ann
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 28, 2024
It would have been nice to have some parking closer to check-in. Bed was very comfy; sofa was too deep to be comfortable. Staff was friendly and great.
Douglas
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 22, 2024
First time staying at a HI Express in a long time. What a pleasant surprise. Clean, comfortable, and convenient!
James
Stayed in Dec 2023
Other
4.0/5
Very Good
Posted on Dec 4, 2023
The hotel was clean and well maintained. Some Property around the hotel was somewhat run down.
Ariana
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 15, 2024
Staff provided great service. Was able to truly relax during my stay.
lisa
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 16, 2024
The staff are exceptional!! Good people! Southern hospitality ❤️
Lisa
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 10, 2024
Very nice upgrades. Bed were comfortable and breakfast very good
Guest User
Stayed in Apr 2023
Other
0 review
5.0/5
Outstanding
Posted on Apr 8, 2023
We ended up at the hotel after a debacle with another hotel during the Masters tournament. Needless to say there was no room at any inn near Augusta for less than a thousand dollars a night. We were overjoyed to find this hotel-- an updated gem with stellar service from the front desk receptionists who happily booked us last minute rooms at a very fair price to the housekeeping staff who allowed a late check out. The rooms are quite large with nice finishes and lighting. The bathroom is spacious and updated. There are multiple seating options in the room, king bed so comfortable, plus great TV, mini fridge, microwave and Keurig, a hair dryer and amenities. The breakfast was out of this world and more deluxe than any free breakfast I've ever experienced in a hotel. Think sweet rolls, muffins, cereal, pancakes and waffles made to order yourself, fruit, oa**eal with fixings, sausage, bacon, every bagel and bread you could want, etc. Delicious coffee! Ooh! And their indoor pool was lovely, perfect for a small dip Delighted to have found this South Carolina diamond. Wonderful job to all at this hotel in the sweet town of Lexington.
Beatrice
Stayed in Sep 2023
Other
4.0/5
Very Good
Posted on Sep 26, 2023
We had a little hiccup with the extended stay, but it was rectified immediately and courteously, but I don't understand why all the hotels are not making beds anymore in hotels.
Ana
Stayed in Aug 2023
Family
1.0/5
Posted on Aug 23, 2023
Had no view whatsoever....there was a wall by the window. Horrible, could not look outside....during our stay, while we were in bed sleeping, a person opened the door on us without knocking. Said that according to her papers, the room was vacant, just to leave a sheet of paper to let us know the water was going to be turned off the next day from 10am to 3pm. She could have knocked or slip the paper under the door. We were extremely upset and complaint to the front desk and nothing was done about it, she didn't even attempt to apologize.
J.PAUL
Stayed in Dec 2023
Family
5.0/5
Outstanding
Posted on Dec 31, 2023
newly re-modeled ,good breakfast, polite and friendly staff.
Brian
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 11, 2024
Staff was very helpful. Heated pool was great!
Guest User
Stayed in Jul 2023
Other
0 review
2.0/5
Posted on Jul 19, 2023
Comfy bed, lovely glassed in shower, and breakfast had more variety than most with an automatic pancake machine, whole grain bread option for toast, yogurt, variety of juices, warm cinnamon buns, muffins, bagels, some form of eggs, sausages, sausage patties or bacon, porridge and sometimes grits or biscuits and gravy. Unfortunately, the hotel is often inundated by kids' baseball teams staying there. They showed up the weekend of our stay and stayed in the breakfast room for 2 hours and ate all of the food so that other hotel guests were met with empty dishes. The kids played and ran in the halls half the night and the parents stood there glaring at us and acting like their kids were a gift to the human race, when we said that they should be quiet in the hallways. I've never before encountered such rude people during our travels. The hotel is not soundproof at all and we heard the squalling baby next door to us, the guests in the bathroom next to us, and everything from the hallway. We stayed for a week and there is nowhere to place your things or unpack other than 2 huge drawers under the suitcase benches. The night tables have no drawers. The bathroom had a nice big vanity but no shelf under it. The guest laundry had one machine of each and cost $2 each. Overall the hotel hallways and elevators were dirty and even our room rarely had its floor vacuumed and the bathroom floor was never wet mopped during our stay. We were told room service wasn't offered every day but they were willing to provide clean towels. We found most of the staff was friendly and helpful. There was a decent sized indoor pool and an exercise room. Our room had a one cup Keurig coffee machine, a very small microwave and a digital room safe. The iron and ironing board were out of sight behind a door at the back side of the closet. There were USB ports in the room for charging electronics. The water was turned off one day without advance warning. Don't rely on the tag that you can place outside the door. It says that you aren't ready for room service. We placed it one morning as we don't like to be disturbed early but removed it just before noon. The housekeeper took it to mean that we didn't want our room serviced and she didn't return as they were busy that day. Overall the hotel seemed to be very short staffed.
Response from Property: Hi angies814, Thank you for staying at Holiday Inn Express & Suites Lexington and for the feedback on your experience. Our property delivers superior service in an environment of simplicity that everyone can enjoy. I reviewed your remarks and am sorry that we did not meet your expectation. I understand your sentiments and thank you for allowing us to resolve these matters. I forwarded your comments to our managing team and created a plan to better our services and offers. Here we are going to avoid this from happening again. I hope you allow us to be part of your next trip. Regards, Oscar C. Case Manager IHG Hotels & Resorts Services
Audrey B.
Stayed in Dec 2023
Family
5.0/5
Outstanding
Posted on Dec 29, 2023
Friendly, competent staff with the desire to assist.