21C Museum Hotel Lexington

Great spot

Super cool hotel in the heart of downtown. Rooms are spacious, clean and cozy. Restaurant on site is delicious!

This hotel will steal your credit card number and fraudulently charge you months later. I stayed there on a business trip that was paid for by the company I was interviewing with. First, they charged me for the room that I was not responsible for in the first place, then two months later they charged me again for someone who was also travelling on that businesses' dime. Do not do business with this hotel.

My first impression of the hotel was with the valet, who was incredibly helpful even while training a new member of the team. Then you walk in and the first thing I thought was "okay, this is NICE." Sure enough, I was not disappointed in my stay here. Check-in was easy, staff was always kind and quick to respond to requests for things like ice or getting the car brought around. Now, yes, I am giving it a 5/5, and I would absolutely stay here again, but I do think it's important to share about things that (while they did not bother me) might bother someone looking to stay here: - There are a LOT of mirrors. Mirrors everywhere, including IN the shower, which was different. - AC was tricky to find a balance between too warm and too cold, but it did what was asked of it. - Road noise was sometimes an issue, even though we were on the top floor, though I suspect this is more of an issue with the age of the building. - Business center is... not really a thing. Nor are desks in the room, so if you need to work, it might be hard. The best things? - Shower was AWESOME. Great pressure, multiple head settings, and stayed hot through two long showers without issue. - Bed was sooooo comfortable, and they had both harder and softer pillows - Noise from other hotel rooms/the hallway was never an issue - Nightcap was a nice bonus! - Fitness center was pretty dang good for a boutique hotel. Had a good variety of equipment. - Seriously cannot compliment the staff enough. They were so kind and helpful. - Valet was cheaper than parking anywhere else and they were FAST.

No Parking, circled the block 3 times (actually a 5 block radius due to one way streets) No Valet, same 2 cars in the Valet all 3 times. Found a public parking and walked 3 blocks with our luggage. Rooms - Bed and Pillows were not comfortable. The room is so small that when the heat kicks on its roast you.

Property is centrally located and in a beautiful historic building. My only complaint was the motion activated thermostat led to our room getting very cold overnight. Staff was fantastic and everyone we had contact with was friendly and helpful.

The hotel itself was nice. I just didn’t feel that guest services was very knowledgeable or accommodating. Couldn’t ever get the restaurant to answer to order food. The gentleman working valet was very kind and helpful. I was also charged for things from the mini fridge that were not removed. Overall … it was average.

Had a great time staying at this property; the staff were top notch, very kind and incredibly helpful. The fitness center was small but clean and convenient with just enough equipment. Loved the size and layout of the room, we just had a couple lights that didn’t work and the bathroom was always cold, no matter what the temperature was of the room.

Rooms are beautiful decorated and very clean.