Holiday Inn Express & Suites Chicago-Libertyville

The ice maker was making noises and it was across the hall. The light switch in the bathroom was touchy when on the light flickered. The breakfast staff wasn’t attentive to the needs of the guests. Ran out of scrambled eggs and a guest had to notify the staff hiding in the prep room.

I stayed here to attend Bootcamp graduation. The hotel is only 14mins away from the naval base and they provide roundtrip transportation to and from the graduation. Upon check in DA from front desk was super warm and welcoming and he helped us and provided all details needed to make our trip smooth. Great little hotel, breakfast was good , just needed the staff to replenish the items sooner. The hot water was always out and it ran pretty slowly. My room was cozy and clean. Overall I would highly recommend!

I was first put on the first floor when entering the room the smell was awful. I turned the fan on continuous and cracked the window trying to air it out did not work. I requested another room. I was given a room on the third floor with no assistance. Moved to the third-floor, elevator went out. I am a senior, needing knee replacement surgery. I had to go up and down all the steps for two days Sunday morning. The elevator was fixed again no compensation for having to go up and down. The manager seriously lacks customer service , my encounters with him both times I never received any kind of smiles just attitude. Ended up checking out a day early.

We travel several times a year to the Chicago area and have been staying at this Holiday Inn (Libertyville) for the past several years. Generally our stays have been fine. This time we returned from being out all day on 4/1/24 to find our hotel room door not only unlocked but visibly open. Anyone could have walked down the hall and easily seen that it was open. This was in the early evening and we had left at 9 AM so the room could have been open all day. I went and spoke with desk about this. Short conversation. He said he would make a note and get it to the manager. In the morning when we left I again spoke with man (different guy) at the front desk. He seemed to know about report from night before and said he would make sure manager got the message. I asked for a call from the manager. There has been no follow up from anyone. No phone call. No email. Nothing. I understand that leaving the door open could have been a mistake (though a serious one) by the housekeeping staff. But no follow up of any kind from management is beyond mistake. Its a total lack of concern and a lack of semblance of customer service. We already had reservations for later this month at this same Holiday Inn which have now been cancelled. And we will not stay there but will instead find somewhere else to stay during our trips to the area. Both of the conversations I had with front desk personnel were short, fairly pleasant. The fault is in no way with them. They took the message. They did their jobs. Whoever is the manager did not.

We enjoyed our stay, staff was very friendly and will be staying there again.

Clean, staff was fantastic, great job on breakfast in the AM.

Staff members were polite and attentive to the needs of the guests.

Very nice property! Will stay here again when visiting the Chicago area!

Stayed for my daughter’s graduation from Navy Boot Camp. Location is perfect only 5 miles from Graduation and from Pickup location when sailors go on Liberty. 10 minutes away from Walmart, Starbucks, main shopping centers. Very pleased with my stay and location was everything!! Free Breakfast was also great, a nice selection each morning. Highly recommend