Agrabella Hotel

My wife and I went to crete in september and had an amazing stay at agrabella. The staff were all fantastic creating a great a**osphere making our stay all the more enjoyable. There was nothing they couldnt help with when our tour operater let us down Maria helped us get another booked and would not accept the booking fee she was owed. This family run place is so warm and inviting. The rooms were clean. We had breakfast in the morning that was great. Would highly reccommend and we hope to be back soon

If I could leave a worse review, I would, honestly. Let me start by stating the fact that the hotel was booked through Booking for 7 people from 7th-14th August. 5 of our friends got there earlier than us and checked in, so when we checked in we were told off the bat that the AC is 10 euros per day. This shouldn't have happened at all as the AC should be included when you book through booking. We spoke with our friends who told us that they don't need to pay at all for AC and when we spoke with the day receptionist we were told it was a mistake. Honest mistake, we can get over that. The first thing I saw when we got to the room was a bug on the wall. I saw another one in the wardrobe a couple of days later. Rooms should be cleaned every 2 days they said. We only saw ours cleaned once, 2 days before checking out. We knew the cleaning lady came into the room cause she changed the trash bag, but nothing else was cleaned like the floors or the ashtray on the balcony. There were no 'do not disturb' signs to put on the door in case we wanted to sleep in so she didn't even knock or announce she wants to come in, she just unlocked the door and came straight in while we were sleeping, she scared us. Again, I'm more than happy to get over that. We had breakfast included, but we only had it once. The food is so bad. Loads to choose from, but everything bad. And when one of us took a plate outside to eat because inside it was too hot and full of flies, the cleaning lady started to shout in greek at one of the chefs to come get the plate cause we're not allowed to eat outside. Bare in mind, the bar serves some kind of food and they bring you the plates outside, but you're not allowed to bring the plate yourself and have the food outside I guess. The double bed is made up of two single beds which you can't get close enough as to make one big bed in case you're sleeping with a partner. And the mattresses are so uncomfortable. The beach down the road has sun beds a thousand times more comfortable than what they offer. Pool is open from 9am to 9pm but at 8.30pm they already start cleaning it so everybody needs to leave and there's no way to use the chairs and tables in that area after. Which is not fair because it's too hot to stay inside the room, especially if you're a big group like us. For the first 2-3 days all electricity was coming and going every 10 minutes and the wi-fi never worked for the whole duration of the trip. All 7 of us are fine with getting over everything I wrote until now. At the end of the day, we went there to have fun, not to eat or sleep. What annoyed all of us was the night security guy. All the other staff was amazing and really friendly. But the night security guy is the only reason I'm writing this. There was another outside area with tables and chairs where we stayed to talk and stuff because we live in different countries and this holiday was an opportunity for all of us to see each other again. The first night

When I arrived in the evening, tired and hungry, I was disappointed. The pool seemed small, the hotel seemed small. Straightaway I was advised to go have dinner (had 20 minutes left), and it was a Godsend. After check-in, and a good night sleep I saw everything in a different light. I had everything I needed - sunshine, great food, a clean place to rest, a shaded bar area to just relax. I have been in many hotels but I can honestly say, this was the first time I felt like I was a friend of the staff. Maria, Alexandra, their father and the rest of the staff made everyone feel welcomed and well looked after. I had great conversations with them, admired their work ethic. Was it the most luxurious place I've been to? No. But I can certainly say it was the best place!

Not bad for the money what you spend here, i did enjoy the stay in this hotel. Thank you Maria, Alexandra and Uzi! You guys were verry gentle with us and verry helpful! Just one hight here but if i can i will come back at least to say hello!