Hersonissos Palace

Good hotel in convenient location

This was supposed to be our honeymoon hotel. We arrived late (5am) and were held to fill out a form with our details and other information. We explained it was our honeymoon but the receptionist couldn't care less. They didn't do anything to make our stay special although we later found out that that would be an impossible task in this hotel. Definitely it is not by any standards a 5 star hotel (more like a 2 star or 3 star European hotel)... Given that there was no water in the rooms, in one of the hottest weeks of the year, we went to the reception to find out where we could get some water in an ALL INCLUSIVE regime. They told us to go the nearby supermarket or wait until 10 o'clock to ask for it in the pool bar. The schedule of the pools are nonsense. The outdoor swimming pool only opens at 10 am and sunbeds need to be "reserved" by you sitting there from 9am. They close early (at 6pm) despite the great weather until 8.30pm. The indoor swimming pool is rather small and simply exists. The air conditioned was locked at a certain temperature and power which had no impact what so ever in the temperature of the room (other than the noise). The room was okay and cleaning was good. Regarding food, the hotel offers some local and international dishes and they were mainly good. Snacks between lunch and dinner are just some low quality cookies, industrial cakes and ice-creams. Cocktails were pre-made and either too sugary or too watery. The staff from the restaurant is in general kind, the ones from the reception should work more on their customer support and kindness. The beach is still some 300 metres from the hotel and it is rather small. In the beach bar (while they serve food), you are only allowed drinks in the AI scheme. The bar has a nice view and it is close to shops and restaurants. Overall, we feel that we had a bad experience and that the quality-price is not worth it. Would definitely not return there and encourage people to search for other alternatives in the area (it's full of hotels and for sure better ones)!

stayed here in September the food was good but seldom hot staff were friendly and rooms modern only down side we paid for a side sea view you had to lean over the balcony to see the sea we were above the hotel service area and got a early morning call due to delivery vans also a car hire site over the road would I return yes but would ask for a better room and if you go with Jet2 you get dropped at the top of the road NOT GOOD

Starting with the arrival, the entrance has many stairs so arriving guests have to use the elevator, which doesn’t have a description on which floor the reception is. The hotel urgently needs renovation it the everything except the rooms looks very dated. The rooms look modern. The AC in my room didn’t work and it took a while until it got repaired. The janitor also had to reset the TV and the shower drain was clogged. The food was rather basic, the coffee horrible, all together I wouldn’t give this hotel more than 3 stars

The hotel is not five stars let say three. The staff in the restaurant I can’t say not professional especially the head Waiter Speaking always with mobile cell phone. In general auful stay. We don’t recommend this disaster.

Booked through Jet2, stress free travel and a fantastic hotel. Everything about our stay here has been great. From the meal prepared for us when we arrived after the restaurant had closed to our last day when we delayed our check out till the afternoon and we’re still able to have lunch and chill by the pool. All staff immensely friendly room and balcony immaculate and pool area very inviting. Only 2 minutes to the sea or shops. Considering we were here at the end of the season enough bars etc open to give a good atmosphere. Would come back.