Guest User
August 28, 2023
Very bad hotel (hotel ?)! starting from the advance payment of the stay requested upon delivery of the room, which after seeing it we wanted to leave, but we were denied the refund of the sum just paid. (Never paid for a service without wanting to use it). 70s style room, centralized air conditioning set at 24-25°, with external temperature 36-37°. A mini fridge was requested even paying a possible difference: denied. Parking, never free, if you find it, very difficult, very inconvenient to find. the Management was unable to move cars that had arbitrarily occupied two parking spaces. You have to climb the very steep ramps of the village. Dinner and breakfast with the quality of the products offered, at the lowest levels. Luckily there is a paid shuttle to go down to the town. The reception is managed by two little girls who obey the orders received without a minimum of flexibility in managing the customer's needs (mini fridge and air conditioning not working. Luckily the boy who works the night shift at 11.40pm arranged for us to change rooms) . Drinks at meals, coffee at breakfast, the shuttle, all for a fee and without a shred of receipt. In short, apart from the location and the wonderful panoramic view of the lake, a nigh**are holiday. We came back more stressed than when we left. I won't go back, not even if they offered me a free stay!!!!!
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