Hotel Engel - Lindauer Bier Und Weinstube

A bit difficult to get to the hotel by car. Is a restaurant hotel in one. The restaurant is very good. Each day you submit your breakfast order and time you wish to eat. Food is waiting at your assigned table in the very Bavarian style restaurant. Very friendly and helpful staff. There is a roof top view we enjoyed. Walking distance to anywhere on the island. Close to shopping and eating.

This hotel is situated in the centre of the town and was very convenient for everything. The room was comfortable and despite being on the street was quiet. The breakfast is served in a delightful room on the first floor, and there is also a restaurant for dinner.

Hotel Engel in Lindau may be a nice place to stay at, if one gets there, but their customer orientation is more than questionable. Note: As I haven´t stayed there, I can´t comment on rooms & location and have therefore given 3 of 5 stars to be fair. I need to comment on the abysmal customer service I´ve experienced though. Here´s why: I booked 3 nights to attend a conference. 12 days prior to the conference, the organizer called to postpone the event. Unfortunately for me, that was 2 days after the free cancellation period ended. I called the hotel to ask if they could still waive the cancellation fee or move my reservation to the new date in the coming year. They said that´s too far out for them and they weren´t particularly nice about it either. I´ve sent another message after I cancelled through the booking platform and paid 80% of the total cost, giving them the new date for the conference and asking if they could make a reservation and reduce the future cost by at least a part of the cancellation fee. I didn´t even get a reply. It wouldn´t have cost them anything to discount my future stay AND they would have probably had a very happy customer. Instead they chose to exercise their right (which they have, no doubt, although 2 weeks prior to travel cancellation fees of 80% are questionable at best), but they´ve lost at least one potential customer plus family and friends. Not a good outcome for either party. :-(

We ate here twice during our week in Lindau. The first time we were lucky to get a table, but we were squeezed in between two other couples in the downstairs room. We booked a table for the second evening and were told it would be upstairs. We didn't realise that meant we would be sharing a table with other couples. The food on both occasions was good and the helpings enormous.