Sonesta ES Suites Baltimore BWI Airport

I like the fact that they had pleather as furniture because it's easy to clean and does not keep bed bugs but however people are torn is furniture so they need to mend the furniture, the entrance area door never locked I did not like that I believe they kept it unlocked the safe staff from walking over to have to let people in in case the key card didn't work into the building not into the hotel room but the building and the rug was dirty going into the building they should have a runner down which they clean it, other than the sofa being torn and areas of some of the rugs being snagged the hotel room was fine the entrance outside needs to be cleaned and taking care of a little better and trash needs to be empty and tell us to stop putting the trash and the cigarette holder they should have a dumpster or something close since families do stay there weekly

Awesome experience I highly recommend….

This hotel room was perfect for our needs and conveniently located near multiple food options and activities/shopping. My daughter and I stayed for three nights with our rabbit, and everyone was comfortable. Front desk staff were also friendly and helpful. I would definitely stay here again!

I love ghe face that its pet friendly... also they provide breakfast. What i dont like id thw fact that breakfast ends too early and i wish the pool was indoors so it could be utilized annually.

Internet latency

Staff was okay but the place was dirty. The property is at least 20 years old and it gave off a 'dirty' feel to it. Do not stay there over the holidays because their amenities are not available. So, if you need something just to rest your head... well there are other hotels nearby.

Our first time staying at a Sonesta, we loved! Will definitely be back!

Amazing room!!

I moved to Maryland 10 months ago and have been staying at Sonesta ES before my new place is ready. For the most part it has been good. The rooms are a good size, the beds are comfy and the housekeeping staff is amazing. However, the one thing that has tarnished my stay has been their maintenance man Percell . He has made my stay absolute H*ll. Every time something breaks, he refuses to fix it. 1. He followed me around the hotel grounds and threatened to fine me $250 for walking my dogs around on a leash. 2. The soap dispenser fell off the wall. I reported it to the front desk at least 5 times over the course of 4 weeks. Meanwhile, I had to use the soap dispenser off of the floor. Percell told me that it was housekeeping's job to fix it and it wasn't his job. I finally had to corner him at the front desk in front of the manager one morning for him to finally come and take a look at it. 3. The batteries on my door lock were going out. I reported it to the front desk several times over the course of 2 weeks. He refused to complete the work order and one morning the lock completely failed and i was locked out of my room. 4. I had several small spiders crawl across me while i was in bed so I requested maintenance to come and spray the window sills. I requested it a few times and was told that I needed to vacate the room for 3 days in order to spray the sills. I ended up going to Walmart and getting some spray and doing it myself. 5. The soap dispenser fell off of the wall again. I had to put in SEVERAL MORE maintenance requests. I asked him to come and fix it the same day that housekeeping was cleaning my room, as I would have already exited the room so that they could clean. I was told that he could not put the soap dispenser on the wall the same day that housekeeping was there because if they wiped the wall with a damp rag, then it had to dry for a least 24 hours before he could go in and mount it. I finally went to the assistant manager Ashley and complained. She said that they would address the issues with him. 6. The toilet clogged up. I went to the desk and got a plunger. After plunging it several times, the water in the bowl is clear, but it still isn't flushing. So, obviously, there is a clog deep withing the pipe that I cant get to. I informed not just 1, but 2 members of the front desk staff at 2 separate times on Wednesday 3/20. The maintenance man did not come on Wednesday. I used the toilet in the gatehouse for the remainder of the day, then when I realized that he wasn't coming to fix the toilet, I asked for a room key to a vacant room so that I could use the toilet during the night. I waited on Thursday until the afternoon before going down to the desk and reminding them that I was waiting for the toilet to be fixed, only to have them tell me that maintenance has already left for the day. So, I will be over 48 hours with no working toilet. How is it that the maintenance man can hold guests