Guest User
June 16, 2024
We arrived Saturday at 6 after driving down from Wyoming for the Kaleo concert. We are a party of six and had reserved the room 3 MONTHS prior. The room was the two bedroom, two bathroom for 600$. We checked in and were greeted by a large pile of filthy laundry and trash at the entrance to our room. We didn't know if the room was finished being clean so went back down to the desk. The man working the desk was dismissive and said it would be cleaned by some janitor or something. We stood down the hallway waiting, exhausted and hot, no one showed. Went back downstairs to talk to the front desk again and he came up and cleaned it. He told us the room was fine and we honestly were so grossed out and disappointed with the initial start. We finally went in a half hour after standing in the hallway and the room was not fine, it was gross. The beds and towels were clean and that was it. The tables had ketchup and food on them, the chair in the main room was absolutely trash, stains and rips. We tried to cover it with a sheet from the extra linens in the closet and those were dirty. Other than the dirty chair and couch in the main room there was no extra furniture. No tables, etc. .. We kept going back down to the front desk, bringing the dirty laundry, receiving new laundry, it could have been comical but long trip, children and exhaustion do not mix well. The man was apologetic and truly did try his best once he realized that we were not over reacting and all of this stuff was blocking the entrance to our room and the room was disgusting. We couldn't have another because it was the only 2 bedroom, 2 bathroom available. We went out and bought cleaning supplies and cleaned it ourselves at 8 o'clock, also the front desk took the nasty chair out of the room. The air conditioning in the main room works exceptionally well but not so much in the bedrooms, No big deal, they have fans except don't try to use 1 of them because its missing the fan blade completely. Ultimately, this is the very worst hotel we have ever stayed in and that is saying a lot. Oh, and managers do not work on the weekend. Super weak. Enjoy the cleaning supplies, maybe you'll use them!