Bankton House

Rooms were quite tired, and the shower was freezing cold. So cold that I couldn’t use it and had to wash in the sink. Staff perfectly pleasant and a really nice period building.

Great stay and convenient for my work place

A hidden gem in Livingston. High quality pub grub with friendly service. We made a night of it and had drinks in the cosy bar before moving through to the bistro for dinner. Both areas are welcoming and nicely decorated which gives a relaxed atmosphere. Honestly a great wee place.

Would not recommend. No one there to greet us and left alone in hotel at night, apart from other guests who were staying. Stains on bedding and no hot or cold food available on site apart from little goodie bag with. Bottle of juice and muffin (if I remember rightly). We didn’t feel safe during the night with there not being a member of staff present overnight as it’s in a dark secluded area. Will not stay there again as it was very expensive.

Nice older hotel, loved it. Great staff. Walkable to many destinations.

We went here for Christmas Eve family meal. The child in our party has a severe egg allergy. I wanted this area and contacted two or three places. This hotel’s response was very positive. Also there is an extensive bistro menu on offer as well as the festive menu. Some pizzas are egg-free - ideal for a child with this issue. They also have a vegan ice cream. Staff were attentive and pleasant, and certainly on the ball regarding the allergy. Hotel was nicely decorated for Christmas. Food was very tasty. It is so close to Livingston Shopping Centre, worth a visit rather than the usual fast food outlets. Prices are very reasonable. Despite being tucked away it is easy to reach. We will certainly be back now we have found this gem!

We ate in the Bistro there was 12 of us aged between 6 months and 80 years old, the staff were super friendly, efficient and helpful the food was deliciously fantastic cannot recomend this place enough highly recommended

I have stayed here a number of times on business, the staff are always friendly!

About 9:30 google maps took us to the back side of Bankton house. We didn't see a place to park or get in so we called. We got a verizon message saying the number was unavailable. We backtracked and found small road signs leading the opposite direction. We parked at the hotel at 9:57, tried the door and knocked. No one answered. (Orbitz listed last check in as 10:00). We knocked several times, called a number on the door and received the same Verizon message. We called Orbitz. They tried all numbers they had, but got the same message. Finally after about an hour we debated just sleeping in the car, but were able to book another hotel and left. Next day Orbitz let us know the hotel manager "would allow us to stay the second night, but there would be no refund for the first night because we didn't show even though the manager had waited past midnight." Orbitz agreed, we had call them from the hotel at 10:10 asking what to do since no one was there. So we called, and got through to the manager. She claimed to have waited for us until 11:30 and said we could stay that night but once again no refund for the first night. We told her that was not true because we were there along with a car and van from 9:57 to 11:00 and no one answered the door or the phone. Things got heated after that and we told her to just cancel that nights stay. She responded "That was fine with her, she had already been paid, so it didn't matter." Check in changed to 8:00, but that won't fix poor management.