Parco dei Principi Hotel

Beautiful hotel, impeccably clean. Lack of A/C at night made for total insomnia. Lack of Wi-fi was also problematic as we need to plan our trips in advance and communicate with family and friends. Shower flow was often a trickle and there was an initial smell when pouring the water. But I want to especially mention Francesca in the bar and dining room who made us feel very special and welcome. And we really appreciated Mario the musician, he was very entertaining. And the Maître D’ was also very helpful and responsive to our needs. So all in all, not sure of ever returning here.

This hotel is an architectural wonder with its design, spectacular lobby, fountains, etc. But unfortunately it is now run by the government. All the staff are wonderfully pleasant and welcoming, even the curly liar-in-chief at the front desk. Unfortunately the wifi only works in the lobby and is unavailable in the rooms. They lie repeatedly about it saying it’s only on the “second” floor, then that it will be repaired “tomorrow” etc. Also the A/C temperature for each individual room is controlled by a computer at the front desk. You can only try to control the flow of air in your room. When we stayed there in May, we found out they only activate the A/C when the temperature is above 25C (77C) despite asserting they had lowered the temperature in our room. But the temperature in our room was more like 82F to 85F according to my alarm clock thermometer. It felt like a sauna and made it very difficult to sleep. Even opening the window didn’t help with no breeze coming in and the air fan being disabled when the window was open. Plus the hard mattress didn’t help. On top of that, the elevator stopped between floors once and the light went off. Fortunately I had my phone with me and was able to locate the emergency button with its flashlight. When the elevator restarted and I finally arrived at the lobby level, some “manager” was there with some tool, and chided me for pressing the emergency button !!!