Best Western Plus Weston Inn

My family and I had a great experience. The pool area was nice, the breakfast was great and our room was really nice better than expected. Would definitely stay here again!!

The bed was great, exactly the way I like it. But I couldn’t figure out the heater. It was waiter blazing hot or cold. I was freezing all night. There was no heat at all in the bathroom.

Hotel was being renovated and I wish I had known that ahead of time. Construction on the room directly next door went on past 8pm with drilling and hammering on the wall. Other than that, the room was “dated” but clean and pretty comfortable. Breakfast was very good and staff was very friendly.

There was a mix up with the room. The hotel staff immediately found other rooms that worked fine. Nikki, at the front desk was very helpful, and even comped the rooms for us because of the hassle. We would stay there again.

The bottom floor room we were given was in the very back corner of the property, and it was blocked by an enclosed stairwell tower. Our door led directly to the outside which made it feel very unsafe. Additionally, because of the stairwell, we could not see our car and that made us equally uneasy. Once we entered the room, we were overpowered by a horrible stench, and everything looked dingy. The room did not even come close to the photos on the website, so we decided to leave. When we returned to the office, we told the front desk clerk that we would not be staying. Immediately she asked, "Is it because the room looks different than the photos?" We nodded our heads. She then said, "I totally understand. You are not the only ones to leave. We are in the middle of a remodel and our website is not up-to-date. Contact the company who did the booking, and I will approve a refund. My husband then verified that she had the authority to approve the refund. She responded with, "I am the front desk clerk, they will speak with me, and I will approve it." We left, found a new place to stay, and then contacted the booking company. Today, we received an email from the company and were told that the motel management is refusing to refund our money. The entire experience was frustrating but the lack of integrity from the front desk clerk will not soon be forgotten.

We have stayed here many times. This Best Western is consistently good. Staff is very friendly. Breakfast has many options. Rooms are large and clean. Close to Utah State University, restaurants, shopping and lots of activities.

Everything went as expected.

Friendly staff. Nice location. Great amenities. 3/24 Be prepared for new extra hard mattress. Rough night, no sleep. Recommend bringing a bed pad with you for comfort. Recently updated rooms look good.

Nice pool. Good breakfast. Decent rooms. We needed sheets and more shampoo and serviced quickly.