We were displaced from our home due to a fire and needed to stay in a hotel. This was was closest hotel to our home. During our 10 day stay, the police were there several times. There were different people who would sit in their cars in the parking lot for long periods of time. Obviously not guests. Management did not honour the rate that we were verbally told and when I requested it to be honored, the guest service manager hung up on me. They would not match prices from the site found at the same time. This hotel degrades the Best Western reputation.