Verified traveler
February 26, 2024
-We had a terrible experience! I had booked two rooms for a family vacation, when we arrived to check in they could only find one room reservation and so we all crowded into one room.
-Tried to go swimming in the evening and chlorine was so strong we couldn't sit in the pool area for more than 30 minutes, we all had sore eyes (even those of us who didn't swim but just sat in there watching) and our six year old coughed uncontrollably for an hour after swimming
- Towels in the pool area were threadbare with holes/rips and thin
- THIS IS THE WORST PART: At 10 30 p.m. after we had gone to sleep (and our six year old was sleeping soundly) the front desk called to say they had found our reservation for the second room and we'd be charged for it regardless, so half of us went upstairs to the second room, only to find that there was just a space heater and improper bedding, cheap/thin brown blankets and not the same white quilts as in our original room, we called down for warmer bedding and were told it wasn't available; the room was freezing with a layer of frost on the toilet seat; brown and red stains all over one of the beds and red stains in the bathroom sink; spoke with management next morning and explained the entire situation and was told they can only ever offer a 10% discount, which was only 15 dollars for that second room.
-No advertisement on their website that the upper floors only have space heaters and no proper bedding;
- Am telling EVERYONE not to stay here