The Harrington - Gloucester Road - 1 Harrington Gardens

We had an extremely disappointing and unpleasant experience during our 4-night stay at The Harrington Hotel. The following issues occurred throughout the stay, and unfortunately, none were resolved appropriately despite being reported to the staff: ＞＞ The windows in our room did not close properly, leaving a visible gap between the glass panel and the frame. As a result, outside noise — including traffic and people talking on the street — was clearly heard throughout the night, making it difficult to sleep. ＞＞ We left our room at 8 AM and hung the "Make Up Room" sign on the door before leaving. When we returned at 2 PM, the room had not been cleaned at all. When we asked the housekeeper, she claimed that our room had already been serviced. We showed a photo of the room to the reception staff and asked whether this reflected the hotel's standard of housekeeping. Only after insisting did they agree to send someone to clean the room. This experience was frustrating and showed a lack of basic service attention. ＞＞ The bathroom was poorly equipped. There was no handheld shower, only a rain shower with extremely low water pressure, which made it difficult to use — particularly for children and elderly guests. ＞＞ The toilet was also not suitable for children, and its height and structure were clearly not family-friendly. ＞＞ Staff were consistently unfriendly and inattentive throughout our stay — from check-in to check-out. We did not feel welcomed, valued, or properly assisted at any time. ＞＞ Over four nights, bed sheets and pillowcases were never changed. This was extremely concerning, especially since our child suffers from a dust mite allergy and woke up every morning with skin irritation and itching. This clearly indicated a lack of hygiene and room maintenance. ＞＞ The air conditioning unit in one of the bedrooms was broken and not functioning. We had to sleep with the window open, making it impossible to control the room temperature. We reported this issue to the front desk, and were told that a technician would be sent the next day — but no one ever came, and the issue was never resolved. ＞＞ The main door to the apartment had a lock from the inside that could not be used, posing a serious safety concern. We again reported this to the staff, and were told that it would be checked and fixed the following day. Once again, no action was taken, and no one followed up. ＞＞ Considering the lack of basic hospitality, unresolved technical issues, poor cleanliness, and indifferent service, we found our stay to be deeply unsatisfactory. For a hotel that advertises itself as premium accommodation, the experience fell far below even acceptable standards. ***We do not recommend this hotel, especially to families or anyone expecting a safe, clean, and professionally managed environment.***

All good, great location. Great service

Comfortable stay. Good location.

I had a brilliant experience and stay at The Harrington. Amir kindly checked us in late after I booked last minute for myself and 3 year old. He helped us get everything into the room since my little guy was sleeping. We had a studio which was very comfy and efficient, but chose to move to the large one bedroom apartment the next day so there was more space to play. It was huge, had a great kitchen and bathroom, super clean, and had smart TVs which surprised me. Alex was about during the day to help with anything we needed and we truly enjoyed our stay. Oh and the location is tops. We’d love to return, and will recommend The Harrington to friends and family.

Well located apartments 100m from the Gloucester Road underground rail station. The Piccadilly line provides a direct connection to Heathrow airport. The apartments are well equipped and comfortable and staff on the two occasions we have stayed have been helpful and friendly. Within the immediate vicinity of the apartments are a supermarket, two pharmacies, several cafes and coffee shops and two pubs.

Room was amazing, clean and perfect for the stay. The staff were very helpful. The room is large spacious and has all you need. I will highlight that the kitchen is equipped with everything, but this does mean the cupboards are full so if staying and wanting to keep food etc, unless its for the fridge, there is not much space. The only actual downside is the penthouse room is really only accessible by the lift, which is very small, slow and frequently used by other guests. The emergency fire exit stairs aren’t really for regular use, and you can be waiting for the lift for a while. The lift also breaks frequently, but the staff do get on to it and fix super quick. Overall though, the stay was great!

The location was great. It is walkable to underground station in 3min. Great dining area is around. Mostly the room was pretty spacious and very clean. Staffs are very friendly. We had little problem with UK’s outlet system, but they helped us to solve the issues. Gym was also great which open 24 hrs with updated equipments. My family loved staying there!