Viridian Apartments in Bloomsbury Serviced Apartments Reviews

Response from Property: Thank you for taking the time to share your feedback.We’re very sorry to hear that your experience did not meet expectations and that you found the apartment uncomfortable. This is certainly not the impression we aim to give our guests.We take comments regarding cleanliness, odours, and maintenance extremely seriously. Your feedback has been shared with our housekeeping and maintenance teams so the matters you’ve raised can be fully investigated and addressed. We always encourage guests to contact us as soon as any issues arise so we can assist promptly and, where possible, offer solutions during the stay.Regarding access, we understand that self check‑in systems can feel unfamiliar at first. Our entry instructions are designed to be comprehensive, and our Guest Services team is available to assist should any clarification be needed. We regret if there was a delay in communication and apologise for any frustration this may have caused.We appreciate you taking the time to provide your feedback, as it helps us review and improve both our property standards and guest communication.Kind regards,Viridian Apartments Team

Response from Property: Thank you for sharing your feedback. We’re glad you found the location convenient. We’re very sorry to hear that the room did not meet your expectations in terms of size, ventilation, and smell. Your comments have been shared with our team to help improve room conditions for future guests. We appreciate your input and hope to provide a more comfortable experience if you stay with us again.Viridian Team

Response from Property: Thank you for taking the time to share your feedback.We’re pleased to hear that you found the apartment clean and suitable in terms of value for a short stay. Cleanliness is a key priority for us, and we’re glad this met your expectations.We’re sorry to learn about the challenges you experienced with check‑in, noise levels, and certain amenities. As we operate a self check‑in model, access can feel unfamiliar to some guests at first, and we’re always happy to assist if contacted during the stay. Your comments regarding noise and room amenities have been noted and shared with the relevant teams for review.We appreciate your feedback, as it helps us identify areas where we can improve the overall guest experience.Kind regards,Viridian Apartments Team

Response from Property: Thank you for your feedback and for taking the time to share your experience.We’re pleased to hear that you enjoyed the great location and found the apartment clean, convenient, and well presented. We also appreciate your comments regarding the compact living areas, which are typical for centrally located apartments.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.Kind regards,Viridian Apartments Team

Response from Property: Hello!Thank you so much for your kind words and perfect score, we pride ourselves in making guest stays as comfortable as possible here at Viridian Apartments, so we are delighted to know this was met during your stay.Thank you for being such valuable guests as we really hope to welcome you back in the near future! Viridian Team

Response from Property: Thank you so much for your detailed feedback! We’re delighted to hear you enjoyed our prime location, with the British Museum and other attractions nearby. It’s wonderful to know you found the apartment clean, well-equipped, and comfortable, and that our toiletries and kitchen amenities met your needs. We’re also glad our team could assist smoothly with the room key. Your kind words about our service mean a lot, and we look forward to welcoming you back for another great stay!Viridian Team

Response from Property: We sincerely apologize for the experience you described. This is far below the standards we aim to provide, and we are very concerned about the issues you encountered with cleanliness and the bed. Your feedback has been shared with our housekeeping and maintenance teams to ensure these problems are addressed immediately. We deeply regret the discomfort you experienced and appreciate you bringing this to our attention, as it helps us improve for future guests.Viridian Team

Response from Property: Thank you for your lovely review! We're glad to hear the self check-in was smooth and that you found the studio clean, comfortable, and well-equipped. It’s great that the short walk from Piccadilly worked well for you. We’d be happy to host you again!Viridian Team

Response from Property: Thank you very much for your outstanding review and for rating your stay so highly.We’re delighted to hear that you enjoyed the excellent location, felt safe during your stay, and found the apartment conveniently close to the British Museum, the underground, and Covent Garden. It’s also wonderful to know that you were pleased with the apartment environment and that our team’s service and response times met your expectations.Thank you once again for sharing your positive experience. We truly appreciate your kind words and would be delighted to welcome you back on your next visit to London.Kind regards,Viridian Apartments Team

Response from Property: Thank you for your feedback. We’re glad you shared this important reminder. As noted, self check-in is available from 4:00 PM, and unfortunately we’re unable to offer luggage storage or support before that time. We appreciate your understanding and hope the rest of your stay was comfortable.Viridian Team

Response from Property: Thank you very much for your very good review and for sharing such detailed feedback.We’re delighted to hear that you enjoyed the excellent location near the British Museum and found it convenient for getting around London. It’s great to know that you felt well supported by our Guest Services team and that the apartment was clean, well equipped, and comfortable for your family.We’re especially pleased that you appreciated the kitchen facilities, the availability of cleaning supplies, the cleanliness of the shower, and the number of towels provided. It’s also lovely to hear that your family enjoyed the heated bathroom floor.Thank you for your helpful comments regarding the washing machine and detergent—we’ll take this into account to ensure instructions are even clearer for future guests.We truly appreciate your recommendation and would be delighted to welcome you back on your next visit to London.Kind regards,Viridian Apartments Team