Leonardo Royal Hotel London City - Tower of London Reviews

Wow! Rebecca at the reception is an absolute gem! From the moment we arrived, she welcomed us with such warmth and kindness, making us feel truly special. She listened carefully to our request and went above and beyond to ensure everything was perfect. Thanks to her incredible attention to detail and outstanding service, our birthday combined with Valentine’s Day was nothing short of magical! Rebecca is, hands down, the BEST receptionist we’ve ever met. She truly deserves a promotion—her dedication and hospitality are unmatched! Thank you, Rebecca, for making our experience unforgettable!

Lovely stay at this Leonardo Hotel, 3rd one we've stayed in. We were upgraded on arrival to an executive room which was a pleasant surprise. Our room was spacious with a king size bed. The view was a fairly good one from the side of the hotel (room 703) and is literally a minute walk from Tower Hill tube station. The Tower of London is literally 5 mins away and the Tower Bridge around 10 mins. Breakfast was excellent with so many choices of continental aswell as cooked options. The only issue we found was having to wait for cereal bowls and some ofthe coffee machines not working but they were getting attended to by staff. I would recommend this hotel to anyone travelling to London with excellent value for money being a big plus.

Trip to London staying in Leonardo hotel. Arrived late evening - check in experience was good. Room was excellent with two double beds to accommodate our family. Spacious and clean. Location brilliant next to tube station . Slightly unfortunate that air con/ heater broke down after first night. Room temp was adequate after first night so hadn't reported but consequently mornings were quite cold. Breakfast was also good with lots of choice but did feel tables packed together but too close so when lots of people tricky to navigate . Overall enjoyable experience 😃

I booked a superior room and was disappointed that I did not have a view as the picture you send me of my room had a view and I thought this was the room I was booked into. As a disabled person who is claustrophobic I found the shower room challenging. I also did not understand why the beds were so close together as there was plenty room in the room to have a space between them in order that you could get in and out with ease. I only used the restaurant once for breakfast and was not satisfied with the welcome or attitude of the person who seated me. I was not welcomed with a good morning. I was not asked if I had eaten there before and was simply told it is self service and although it is obvious that I have a walking disability I was not offered any help. She was not a fat lady but was stouter than the other staff and had long black hair. I could not see her badge clearly but I think her name was something like Luba. There was a good choice of food but plenty other places round about who are much cheaper..