Park Avenue Bayswater Inn Hyde Park Reviews

We arrived at the hotel to be told there was no water at 4pm. We were unable to freshen up after a long journey and unable to use basic amenities such as the toilet. With 2 children this was difficult. We went straight out to make the most of our holiday. We returned at 11pm to be told the water was still not on. We would have water in the hour. The water did eventually come on, however we had no hot water for 3 days! We would have liked some honesty to be able to request a refund at this stage and find an alternative accomodation. Instead we were told...hot water would be an hour on several occasions. We were unable to shower for our whole stay to be offered only 20 per cent refund! This is simply not acceptable! I await a response from the manager in hope this refund can be increased as no toilet and water are essential! The room was also not cleaned to an appropriate standard sadly However the location was great! Only positive im afraid