Holiday Inn LONDON - KENSINGTON HIGH ST. by IHG

Absolutely the worst Holiday Inn I’ve stayed in during my entire time in London. The room is extremely small, cramped and uncomfortable. Sound insulation is terrible—noise from neighbouring rooms and the corridor is loud all night, impossible to rest properly. The bathroom is poorly designed, old and inconvenient to use. The breakfast selection is unhygienic, the food looks unclean and not fresh at all. Terrible overall experience, would never recommend and will not book again.

Location is good, walking distance to underground. Big hitel but given a small room at level 2 with a odd size bathroom. Instant coffee and tea bags, basic shower, shampoo & conditioner in room.

Not customer oriented. Made a mistake booking two extra rooms a day ahead in a six day trip and requested for immediate change right after booking. Hotel insisted on no cancellation and keep sending the threat to cancel the entire booking if there is no show on check in date.

The hotel was in a great location, a quick walk from Kensington High Street tube, and a pleasant 20mins walk to Notting Hill. The hotel itself in entering was very pleasant, looked inviting (with a Starbucks to one side but still within the same atmosphere and decoration) The staff were all friendly, concierge being the most willing and happy to help. The room was a bit disappointing. Appeared very grey and dark on entrance, but everything was clean had what you needed. TV was opposite a small settee, but far more comfortable to sit in the bed so the tv was across to the right, feel the room was too small to have a settee/sitting area as it was immediately next to the door. Didn’t feel inviting. But after the initial disappointment it didn’t need to be much more for our needs. We then used the pool area. Again a bit like the rooms this is a tired looking area, the pool sides stained and peeling bits here and there. The hot tub and steam room were both closed, but swam a few lengths and then used the sauna which was within the changing room area. Sauna was good hot enough too! We were going to have room service as a bit of a novelty, but thought the bar area looked nicer to sit for an hour or so so had a meal there. This was the biggest disappointment and extremely over priced. I was possibly unlucky and ordered the wrong thing, but would not eat here again. I ordered ‘Crushed avocado on a toasted bruschetta with slow roasted tomatoes’ and a side of chunky chips. This can as a dollop of cheap guacamole on a slice of french basic baguette with half a cherry tom on top, 3 of these! I personally can’t eat guacamole on its own so had to scrape most of it off to then eat the bread (and only did because I was by then hungry) Besides that I would stay again but would rather not have paid the price we did.

Fantastic stay. Great location, clean room, good facilities and even a little treat in our room for my husband’s birthday!

Will be returning