The Cumberland, London

位置很好，環境乾淨舒適。

Very nice thank you very much, everyone took good care of us

Staff top Buffet breakfast very good Shower not ok and shower door does not close so water on the floor Central bar manager must be more friendly and attentive to customers because his staff on the other hand is I am a hotel manager so I know what I am talking about 

This is a hotel that deserves a zero score. The service is unprofessional, and the attitude towards me and my family is very unfriendly, even rude, arrogant, and discriminatory. According to personal experience and understanding, the staff of this hotel prefers or only wants to serve guests who pay for consumption. 1) I stayed for nearly a week in total, during which the cleaning waiter threw my clothes on the floor of the room; put the connecting parts of the two single beds in the quilt. When I found this problem and reported it to the reception as soon as possible, the staff was completely indifferent. Although they said they would investigate and deal with it, they did not give any feedback afterwards. The room hygiene is just a simple change of towels and emptying the trash. 2) There is a very strong pungent smell in the hotel lobby, mixed with curry and body odor, which is especially obvious every night. 3) The front desk phone is basically unanswered, or it rings for a long, long, long time before the staff impatiently answers. Even if the call is connected, the staff only verbally agrees after understanding the guest's demands, and does not actually solve it. 4) The day before check-out and the morning of check-out, I communicated with the hotel several times hoping to delay the check-out time appropriately. Based on various accidents during the stay, I hope the hotel can delay the check-out time for free. After my efforts in communication and striving, the so-called manager at the hotel front desk was extremely reluctant to agree to my request, but the actual room card time did not meet the promised time node. At the same time, before the check-out time, the staff knocked on the door very rudely to urge us to check out. 5) When my family and I checked out, I reported the fourth question to the front desk manager. Her feedback was that her colleagues were very polite and urging check-out was within their job scope. As for whether the room card time was at the check-out time, it was not important. As for the attitude of this manager and her colleagues during the communication, they were indifferent and "what can you do to us" throughout the whole process. The words expressed were "our service is like this, we treat you like this, if you are dissatisfied, just complain." It is a pity that I failed to take photos and videos as evidence and could not give the most intuitive evaluation. When the problem occurred, I also contacted Ctrip at the first time. Ctrip customer service was very considerate to comfort me and actively communicated with the hotel. However, Ctrip staff also expressed that it was indeed difficult to communicate with this hotel. The Ctrip staff also felt the same way. I would like to thank all the staff on the Ctrip platform who contacted me. They are still following up and solving the situation and problems that occurred. As a consumer, I still hope that Ctrip can carefully consider the cooperation with this hotel. Regardless of nationality, ethnicity, and race, the minimum respect for consumers is what any hotel should do. If you can feel at home in a foreign country, respecting local customs is also something consumers are very happy to do.