Rosewood London

Great location, great service and attentive staff. Will recommend

The hotel was almost empty — at breakfast in the mornings there were no more than three tables occupied at the same time — yet we were assigned the furthest corner room, which felt more like a narrow corridor than a proper hotel room. The view overlooked a dirty rooftop. Given the low occupancy, it was obvious that the hotel had the option to offer a more comfortable room. Breakfast deserves a separate mention. To access the restaurant, guests have to leave the hotel and go outside, putting on a jacket, as there is no internal entrance. For a hotel of this level, this is a very strange and inconvenient setup. The food quality was also disappointing — the toast looked as if it had been prepared the day before. An attempt to use the spa facilities was also unsuccessful. Despite the advertised opening hours until 10:00 pm, the spa was actually closed at 6:30 pm — apparently exactly when the massage therapist finished their shift. Guests’ needs for the sauna or steam room later in the evening clearly did not seem to be a priority. Overall, the hotel felt completely unwelcoming, with very formal service and a noticeable lack of customer orientation. For a brand of this caliber, this was a major disappointment. The only consistently pleasant part of the experience was the warm welcome from the staff at the entrance. They always opened the doors for us and spoke so kindly, making us feel genuinely welcomed — as if we were the most desired guests.

One of the best hotels in London