Best Western Plus White Horse Hotel

We stayed as a school group doing a History tour of Northern Ireland. The site was perfect to accommodate our needs, staff were very welcoming and friendly and we enjoyed an excellent breakfast. Our students also made use of the pool and fitness facilities and we had a great stay. Thank you.

From signing in to leaving, the staff were attentive and helpful The rooms and premises were always scrupulously clean and the food and restaurant service was excellent I will be booking this hotel again

Went for a meal on Sunday with family an to watch football, restaurant service was shocking, basically rushed the starter out then we were notified that all staff rang in sick so u have to get ur carvery now as it’s stopping straight away, so we did, starter plates still sitting on table an one member of staff standing at till watching over an basically doing nothing, terrible service, TBH unless Hassan is serving in the restaurant the service is shocking.. A lot of people dissapointed recently with the service an the every time the bill has to be challenged

Great overnight stay. Food was delicious and we thoroughly enjoyed the pool. We were in a recently refurbished family room which was lovely with super cosy beds. Staff all incredibly friendly especially the girl on the check in desk. Lots of car parking as well was a great bonus.

Had a meal at the white horse for a birthday - there was 13 of us, was seated and served drinks pretty fast, order was took for starters and mains pretty fast. However not everyone got a starter so they were served quick enough, when everyone was finished starters took about 20 mins for the dishes to be lifted when finished, waited over an hour for the mains to be served, had to ask the waitress to lift our main course plates that we were finished eating and asked for a dessert menu. After 20 mins of having the menu they finally took our order and 45 minutes later desserts landed. No one really ate their desserts because we were waiting that long, kids were getting cranky, everyone was getting tired of waiting around. Didn’t even get the birthday cake brought out or lit, as everything was just taking so long so had to ask for it to be brought out in the box so we could leave! We also were asked when booking if we would like a CAKE TABLE for the birthday cake, which when we arrived there was NO cake table & I also had to clean the kids highchair myself as it was stinking!! We went to pay for the bill & realised that we were charged for £50 worth of sides, that no one asked for. Onion rings & mushrooms! We actually thought when they were served to our table that they were with the steaks! Indian man who was working was ignorant, not a bit helpful and was quite sharp on numerous of occasions! Actually thought about booking my wedding here but definitely not after the lack of service. Food was ok but definitely not worth the money and definitely not worth the wait! Over priced and overrated. Manager would need to change a few things up and train staff up a bit better especially that rude man! Disappointed!

My husband and I used the leisure facilities here and we definitely wouldn’t recommend. No towels were offered to us at reception. The changing rooms, pool area and sauna were all filthy. Seat in the sauna is broken, could easily trap fingers/skin! The showers in the ladies changing room made my skin crawl, manky old shower curtain and black mould between the tiles. Bit of a health hazard. Everything could do with a good deep clean. Granted, it is cheap at £7.50 per person for non members but you get what you pay for. Won’t be back!

Very nice hotel and food was amazing

Here come the girls package. Very good value and enjoyable experience. The staff and food were excellent. Warm comfortable rooms with robes included. Always a great touch for getting to the leisure facilities.

We stayed here for a week as our base for a break in Ulster. Lovely hotel with really friendly staff. It is an ideal base for day trips to around Ulster.