City Hotel

Very good location staff very helpful had there own carpark and very convenient to all the shops bars and restaurants

Amazing hotel, everything within walking distance. Staff are incredible,special mention for Gerry, so so helpful.

Hey stayed here quite alot this time was for my boys 13th bday I paid for the bday package the cake was lovely and the balloon and card was a great touch. Lovely staff and great location highly recommend staying here very clean and willing to go to beyond to help

Great buzzy hotel brilliant staff .

I've stayed in City Hotel on many occasions and even booked and celebrated my 40th birthday party here.. Whilst the service has always been great on previous visits, I feel it's really gone downhill.. My husband and I booked the 7th floor for Jazz as we do every year.. The room was lovely, clean, with a few complimentary soft drinks in the fridge and welcoming malteaser chocolates.. unfortunately, the service was terrible 😕 I asked a young girl for two coffees and a tea at the bar on the Monday, and she just grunted at me.. I understand she had a busy weekend and was tired.. but 30 mins later, we had to ask again.. a lovely young fella apologised and brought them straight over.. We stayed to watch jazz on Monday also and had a large crowd of family members come join us, including my two daughters.. I ordered them dinner from the menu and it was just awful.. my daughters chicken gougons were burnt and inedible.. my other daughters margherita pizza was no joke an iceland pizza heated up and also overdone! I had to ask for my daughters chips three times to accompany her gougons.. The young boy kept coming back saying he left them already.. He did indeed leave 2 Chips and chicken gougons for my sister and her son.. which was a separate order.. The lack of customer service as if I wanted a free chip has really left a bad taste in my mouth! My daughter paid £29.50 for their burnt gougons and iceland pizza and chips that finally arrived.. I spent the whole day Sunday and Monday ordering drinks with friends and staying over.. To be made to feel dishonest was embarrassing.. Will I return.. Yes probably.. But I feel staff need some serious training on customercare and service.. and the chef needs to really up the standard of food being handed out as acceptable!

Great location at an affordable price

Clean and friendly

Regards the dining room there was no order to how the service was run. The fry was cold. There were no trays availavle so had to make multiple runs up and down to collect everything we wanted. Service was the same at dinner time. Had to wait 35minutes for dessert. Also disabled also had to make their own way up and down too, there was no table service at all. Regarding everything else service wise within the hotel, all was great. When you pay for a hotel with breakfast and dinner included in the price you expect to be able to eat it hot and fresh.

Would have got a better rating but their wifi is absolute rubbish, once you log on it is ok but if you put the device down for a few minutes you cannot connect to it again . Very frustrating and poor in this day and age. Every thing else was good but I can’t accept this