Hotels near Long Beach Municipal Airport, Long Beach

Two bedrooms and one living room suite, very warm

As a flagship Marriott branded property, I have to say that I’m disappointed in the service from the check in staff. She was rude and temperamental and really needs to find a job she can be happier at. When I addressed that I wanted to speak to a manager the response was “there isn’t one”. I requested that I did not want to be helped by her and requested for someone else. I expressed how disappointed I was with the new person and she checked me in and knowing I was upset, a manager on duty never reached out to me during my stay. After getting a hold of a general manager and expressing my issue the response I got was that “fortunately we live in America and we all have choices”. As a manager, this is not the response I was expecting, especially from leadership at a brand leader in the hospitality industry. I strongly suggest that this manager be replaced with someone that values and understand what the hospitality industry is about and someone that cares and values their job. The property itself is beautiful and well maintained, it’s just that unfortunately the staff and general manager need to learn more about compassion and retrained. Because of this I would never stay at this property again. As a Hyatt globalist, Hilton Diamond and Bonvoy Gold… I really regret staying here and my expectation of service fell short. The post isn’t to complain about my issue but there are other choices in the area where the properties are as good if not better with better service. This place should not be rewarded with rooms filled as they do not value their customers.

Free parking is very convenient. There is a Chinese waiter and it is convenient to stay. There is a microwave refrigerator in the room. Living on the first floor, I still worry about safety, quiet overnight, no mess around. Check in at 10 o'clock in the evening, no one is moving around. Breakfast is simple, but the category is complete, with fruit. It is ok to take away other people who have not finished eating.

There are two family hotels in Long Beach. This one is close to the airport, and there are also homes by the sea. I have stayed at two hotels this time. This is my second home, it feels better than the one by the sea, because the price is cheaper. The room was neat and clean, and the utensils for cooking were very complete. I was particularly surprised that the floor in the bathroom was warm. Could it be that old hotels would also have floor heating? !! Ha ha breakfast for 9:30, there is nothing left, the waiter can't wait to pack home. Go early if you have breakfast.

I love this hotel. It's pricy but you get free parking and it's by all the shops and the airport. Laundry on site. Very clean. Very nice staff. Bar, lounge. Nice beds. Cool place.

We hadn't planned on a stay in Long Beach, but were sent to this hotel by the cruise line after testing positive for COVID in the middle of our 14 day cruise. Along with several other passengers, we were required to complete the remaining days of a 10-day quarantine when we got off the ship. When I found out where we were being sent, I went online and looked at reviews. I was very disturbed about all the negativity, especially since we weren't going to be allowed to leave our room. There was no restaurant or provided breakfast on site, so we had to use Instacart, DoorDash, etc. to have things left at our door. IHG/Holiday Inn is one of the chains we use regularly and are used to things like breakfast being included, so this was missed for sure. As for other issues, yes the A/C was noisy but we were glad to have it. There was also a lot of outside noise on the side of the building where we were (traffic and other things). However, our room was clean and we had plenty of towels. I did have to ask for extra washcloths and pods for the Keurig which were quickly provided. They also gave us a menu for food delivery that was limited but inexpensive. We ordered from that menu three different times and food was good considering that nothing delivered ends up being as hot as I'd like and the rooms only had a fridge, no microwave. During our stay, I talked to at least 3 different people (Daisy, Yvette, and Elizabeth) with guest services and all were pleasant, patient and helpful with all my questions and concerns. One of my questions had to do with transportation options to LAX. I had looked at Uber and other options, but prices were all over the place. They told me they could arrange a cab for us when we were ready to leave and that it would only take about 10 minutes for the cab to arrive. We chose this option and are glad we did. The Yellow Cab charged a flat rate to LAX which was cheaper than all the other prices I had seen. So while it wasn't our choice to stay here, all in all, it wasn't as bad as I expected from others' reviews.

We were stranded, flight cancelled last minute due to Las Vegas high winds, our connection. Tired, weary and feeling hungry and grungy, we made a reservation and then called to inquire. ”Is there a courtesy airport pickup?”, ”Yes M'am, I'll be right over!” Music to our ears. And! The place is bright, cheerful and spotless, with plenty of coffee, tea and smiles. We are in love!

We travel and visit relatives they don't have much space so we book a stay at ESA .wow what an improvident from our previous experience .the staff looks great and the place is looking really clean im very happy with how mich effort they put into making our stay pleasant and comfortable . our room was serviced nicely and all our request were met in a timely fashion.its nice to be greeted respectfully when we walk in and honestly i feel reall safe with my family when we visit.all around we are satisfied customers and will continue back to this location .ESA great job ! Thanks again IV

I just completed a 9 day stay at this property. It is a very clean hotel and the rooms are modern. Having said that, I do feel that the hotel management is taking advantage of the Coronavirus pandemic by not providing any housekeeping service for guests, regardless of length of stay. I have been working and traveling steadily since the pandemic occurred. Every other hotel that I have stayed at has reduced the frequency of housekeeping service to guest rooms to every other day or 2 or 3 times a week at the least. I was always informed of this when I checked in. I was not informed that this Homewood Suites was not providing any housekeeping service to any guest when I checked in. It was only when my room had not been serviced for 2 days that I had to go up to the front desk (they never once answered the phone the entire time I was there)to inquire what was happening with housekeeping. The lady at the front desk confirmed that no housekeeping service was being provided and gave me a large trash bag to put my accumulated trash in. I was never informed as to whether I was receiving a discount on my room rate because no housekeeping was provided. Even though the hotel was far from full occupancy, I was also being charged $12/day for parking, which I had no issue with. Had I known this hotel had eliminated all housekeeping service, I would have stayed elsewhere. I work 10 to 12 hours a day and hate coming back to a dirty hotel room. I am a long time Diamond member and feel some housekeeping service should have been provided

Beautiful, pristine and clean rooms. Friendly receptionist staff that make your stay worthwhile! We stayed a few days here and the service was wonderful. The atmosphere was very familial and the staff were very helpful. Never had trouble finding parking and the area the hotel is in is very convenient. I had lost my room key multiple times throughout our stay and the front desk staff was kind and understanding to reissue new ones each time. 10/10 recommend!